A consumer-based tool for evaluating the quality of health services in the Israeli health care system following reform

Gross, Revital

doi:10.1016/j.healthpol.2003.09.005

Cited by 17 publications

(9 citation statements)

References 24 publications

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“…Through literature analysis (18)(19)(20)(21)(22)(23)(24)(25)(26) and expert consultation, and after considering the availability of data, we screened the related indicators with county hospital service capabilities. The descriptive analysis method was used; factor analysis method was used to extract the main factors associated with service capabilities of county hospitals and to calculate a composite score of the serviceability of county hospitals.…”

Section: Methods Of Data Analysismentioning

confidence: 99%

“…Patients' satisfaction was not throughout improved with the implementation of the reform, and some medical staffs hold negative comments about the reform effectiveness in pilot county hospitals. Some studies evaluated the effectiveness through other various variables, such as the number of beds, service infrastructure development, workforce development, medical service quality and efficiency (18)(19)(20)(21)(22)(23)(24)(25)(26). However, there was almost no effectiveness evaluation through comprehensive service capability of public county hospitals before and after the reform.…”

Section: Introductionmentioning

confidence: 99%

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Have the Pilot County Hospitals’ Service Capability Been Improved Since the Healthcare Reform? An Analysis of 370 Hospitals in China

Dong¹,

Yang²,

Fang³

et al. 2019

ijph

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Background: County public hospital reform is one of the major tasks proposed in Chinese Healthcare Reform., and the evaluation of hospital reform effectiveness is very important and beneficial since it helps the government to understand the current situation of pilot county public hospitals and smoothly start the reform in all county hospitals. Methods: This study used hospitals data from 2009 to 2012 to evaluate the effectiveness of county public hospital reform through comprehensive service capability. Descriptive analysis method was used, and factor analysis method was used to extract the main factors associated with service capabilities as well as to calculate a composite score. The t-test of two independent-samples methods was used to comparison analyze. Results: The differences of common factor scores (hospital scale and service capacity, treatment quality, service quality, and services efficiency) between pilot and non-pilot hospitals were not statistically significant (P>0.05). The service capability score in 2012 was better than that in 2009 either in pilot or non-pilot group (P<0.05). The pilot hospitals’ service capability score was better than that in non-pilot groups either in 2010 or 2012 (P<0.05). However, the differences from 2009 to 2012 of service capability score between pilot and non-pilot hospitals were not statistically significant. Conclusion: The comprehensive service capability of both pilot and non-pilot group all got improvement. However, county public hospital reform did not significantly play a due good role in improving the service capability in pilot group. The reform was helpful to improve the hospital current situation, but it has not completely achieved policy objectives in the sample hospitals of this study.

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Section: Methods Of Data Analysismentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Have the Pilot County Hospitals’ Service Capability Been Improved Since the Healthcare Reform? An Analysis of 370 Hospitals in China

Dong¹,

Yang²,

Fang³

et al. 2019

ijph

View full text Add to dashboard Cite

show abstract

“…Furthermore, we argued that the problem with previous research methods of health care service were failed to isolate the study objects (Bergman, 1998;Ovretveit, 2001;Gross, 2004). Due to these research results cannot help health care institutions to provide differences service for variation groups.…”

Section: Introductionmentioning

confidence: 91%

Using Data Mining to Evaluate Patient-oriented Medical Services for Chronic Senility Outpatients

2006

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“…2. In addition, a plethora of research as been undertaken in the health-care sector, for instance service quality and satisfaction (Vyas & Thakkar, 2005;184 H. Chahal and N. Kumari Choi et al, 2004;Gross, 2003;Sardana, 2003), service quality and image (Sardana, 2003), and satisfaction and loyalty (Corbin, Kelley, & Schwartz, 2001;Ruyter et al, 1998), but composite research on service quality and its impact on satisfaction and loyalty, turnover, and recovery with image is still scarce. 3.…”

Section: Research Significancementioning

confidence: 99%

Service Quality and Performance in the Public Health-Care Sector

Chahal

Kumari

2012

Health Marketing Quarterly

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The purpose of this article is to evaluate service quality and service performance relationship in the health-care sector using respective developed multidimensional scales. Data were collected from 400 inpatient respondents, using stratified sampling method from five departments, namely general medicine, surgery, pediatrics, orthopedics, gynecology, and ENT of a tertiary hospital (North India). The results confirm significant relationship among subdimensions of physical environment quality and interaction quality (service quality) and four service performance measures, namely waiting time, patient satisfaction, patient loyalty, and image in public hospitals.

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A consumer-based tool for evaluating the quality of health services in the Israeli health care system following reform

Cited by 17 publications

References 24 publications

Have the Pilot County Hospitals’ Service Capability Been Improved Since the Healthcare Reform? An Analysis of 370 Hospitals in China

Have the Pilot County Hospitals’ Service Capability Been Improved Since the Healthcare Reform? An Analysis of 370 Hospitals in China

Using Data Mining to Evaluate Patient-oriented Medical Services for Chronic Senility Outpatients

Service Quality and Performance in the Public Health-Care Sector

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