“…A staff pool is a general capacity that can be allocated to parts of the system where the existing workload and demand for capacity is unusually high (Gutjahr & Rauner, 2007 ; Hopp & Lovejoy, 2013 ; Kuntz et al, 2015 ; Vanberkel et al, 2012 ). Like other OR approaches in healthcare (Brailsford et al, 2021 ; Corsini et al, 2022 ; Lamé et al, 2022 ; Wing & Vanberkel, 2021 ; Zyl-Cillié et al, 2022 ), staff pooling is a planning method that can be used to improve utilisation of current resources and for managing bottlenecks in the system (e.g., doctors and specialist nurses). It is a well-established tool in healthcare systems (Cattani & Schmidt, 2005 ; Dziuba-Ellis, 2006 ; Fagefors et al, 2020 ; Kuntz et al, 2015 ; Mahar et al, 2011 ; Terwiesch et al, 2011 ).…”