A Conceptual User Experience Evaluation Model on Online Systems

Yusof, Norhanisha; Hashim, Nor Laily; Hussain, Azham

doi:10.14569/ijacsa.2022.0130153

Cited by 4 publications

(4 citation statements)

References 26 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The UX evaluation criteria were developed to evaluate comprehensively the UX of e-commerce websites in terms of measuring the utilitarian quality and hedonic quality of any such site due to the lack of user experience (UX) criteria to evaluate specifically the user experience of e-commerce websites, with specific metrics (Bonastre and Granollers, 2014;Sudiana et al, 2021;Bascur et al, 2021;Yusof et al, 2022). It is worth mentioning that some studies were found in the literature that suggested heuristics or key factors regarding user experience or the usability evaluation of e-commerce websites (Bonastre and Granollers, 2014;Sudiana et al, 2021;Bascur et al, 2021;Hasan and Morris, 2017).…”

Section: Development Of User Experience (Ux) Criteriamentioning

confidence: 99%

“…However, this model is general and does not include specific metrics to evaluate the utilitarian and hedonic quality of e-commerce websites. Similarly, Yusof et al (2022) suggested a conceptual user experience evaluation model for online systems. However, metrics to measure use experience were not identified.…”

Section: Development Of User Experience (Ux) Criteriamentioning

confidence: 99%

“…The website provides detailed information about the product (Bonastre and Granollers, 2014;Vila et The website provides an easy-to-order process (Bonastre and Granollers, 2014;Hasan and Morris, 2017;Morville, 2004) The website is easy to learn (Bonastre and Granollers, 2014;Vila et al, 2021;Hasan and Morris, 2017;Morville, 2004;Bascur et al, 2021;Hellianto et al, 2019;Al-Hunaiyyan et al, 2021;Hasan, 2021;Hinderks et al, 2018;Schrepp et al, 2017;Atoum et al, 2021) The website is efficient (Vila et al, 2021;Hasan and Morris, 2017;Bascur et al, 2021;Hellianto et al, 2019;Al-Hunaiyyan et al, 2021;Hasan, 2021;Hinderks et al, 2018;Hellianto et al, 2019;Schrepp et al, 2017;Yusof et al, 2022;Atoum et al, 2021) If personal information is required, the Privacy Policy is available on the website (Bonastre and Granollers, 2014;Vila et al, 2021;Hasan and Morris, 2017) The website presents the shipping, return, or exchange policy and other shopping rules (Hasan and Morris, 2017) The website has visible contact information (Bonastre and Granollers, 2014;Hasan and Morris, 2017) The website has a Frequently Asked Questions (FAQ) section that covers common customer questions (Bonastre and Granollers, 2014;Hasan and Morris, 2017;Hellianto et al, 2019) If an error occurs while interacting with the website, the website displays simple and clear error messages and suggests a solution to get out of the error…”

Section: Tablementioning

confidence: 99%

See 2 more Smart Citations

Major and minor issues affecting the user experience on e-commerce websites

Hasan

2023

Int. j. adv. appl. sci.

View full text Add to dashboard Cite

This research evaluated the user experience (UX) of the top three most visited e-commerce websites in Malaysia and identified the main and important issues (related to utilitarian and hedonic features) that affect the user experience while interacting with such websites. Specific criteria were developed to evaluate the user experience of e-commerce websites, consisting of 27 metrics to evaluate utilitarian features and 13 metrics to evaluate hedonic features. The evaluation was conducted in two stages using questionnaires and semi-structured interviews based on the developed criteria. Several major and minor issues were identified from the users' point of view that affect the user experience on e-commerce websites. Specifically, the users identified seven major usability problem areas on the websites, including “lack of detailed information about the products, inaccurate and unclear information about the delivery dates, slow downloading of the website pages, and lack of alternative methods for delivery of the order.” Users also identified two unique major hedonic problem areas on only one of the sites tested, related to: “Not an enjoyable experience” and “Not meeting user expectations.” In addition, users identified seven minor utilitarian problem areas and nine minor hedonic problem areas on the sites. Detailed specific issues related to these problem areas were identified and explained. Based on the results of this research, recommendations were proposed to achieve positive experiences on e-commerce websites from the users' point of view.

show abstract

Section: Development Of User Experience (Ux) Criteriamentioning

confidence: 99%

Section: Development Of User Experience (Ux) Criteriamentioning

confidence: 99%

Section: Tablementioning

confidence: 99%

See 1 more Smart Citation

Major and minor issues affecting the user experience on e-commerce websites

Hasan

2023

Int. j. adv. appl. sci.

View full text Add to dashboard Cite

show abstract

“…While Biduski et al [14] define UX as all aspects that are related to end-user interaction with a product or service. Thus, UX refers to the process of reviewing one's experience before, during and after using a product, system, or service [13] and is related to positive or negative emotions users feel in a specific context [15].…”

Section: Introductionmentioning

confidence: 99%

Quality Requirements of Electronic Procurement System for Enhancing its User Experiences (UX)

Yusof¹,

Hashim²,

Hussain³

2022

Int. J. Adv. Sci. Eng. Inf. Technol.

View full text Add to dashboard Cite

Presently, electronic (e-) procurement system is crucial for buying and selling supplies, and services between the government and individuals over the online environment. E-procurement is one of the Business to Consumer (B2C) applications that has the benefits of reducing transaction costs and supplier's payment with increased information quality and accuracy of system. Nonetheless, users are still facing difficulties in using the e-procurement system thus causing them to feel dissatisfied. Moreover, studies related to user experience (UX) and e-procurement systems are also lacking in terms of UX interaction with this system. Users also face the problems such as lack of transparency and efficiency, corruption, and complicated procedures. There are other barriers faced by them such as prejudice, resource constraints and lack of experience. Therefore, this study aims to identify quality requirements of the e-procurement system which enhance their user experiences. This study uses a qualitative method (open-ended interviews) for data collection. The selection of the participants was done through purposive sampling and analyzed using a qualitative data analysis tool. The results revealed from interviews, that there are seven quality requirements that are important namely, effectiveness, efficiency, satisfaction, security, user interface aesthetics, ease of use and learnability. This study will be useful for system developers, and designers to put emphasis on these quality requirements for better user experience in enhancements of e-procurement in the future.

show abstract