A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction

Borchert, Angela; Ferreyra, Nicolás E. Díaz; Heisel, Maritta

doi:10.5220/0009328102690280

Cited by 4 publications

(3 citation statements)

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“…Another trust modelling approach is the method for trust-related software features, called TrustSoFt, which is especially created for CMI [13]. Based on users' trust concerns, software goals are derived in order to oppose the user concerns.…”

Section: Trust-building Through Software In the Pastmentioning

confidence: 99%

“…As a starting point, the software engineer must decide what problem the software to develop should address. In terms of the trustworthiness facets, this can be done by determining a trust conflict or a trust concern of users [13] (Box A in Figure 2). Regarding trust concerns, they describe an individual's specific expression of perceived risks that they evaluate as probable or critical in a particular application field or situation.…”

Section: The Problemmentioning

confidence: 99%

“…For these reasons, assessing the trustworthiness of other social media users, the application itself, and the service provider is not only crucial to the decision to interact but also contributes to user safety [3]. It is assumed that the better an individual is able to assess the trustworthiness of counterparties, the better the decision basis for entering or continuing an interaction, so that associated risks can be reduced [13]. Trustworthiness assessments take place by evaluating relevant attributes of the counterpart for their extent of existence [5,14].…”

Section: Introductionmentioning

confidence: 99%

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The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review

Borchert

Heisel

2022

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This work reviews existing research about attributes, which are assessed by individuals to evaluate the trustworthiness of (i) software applications, (ii) organizations (e.g., service providers), and (iii) other individuals. As these parties are part of social media services, previous research has identified the need for users to assess their trustworthiness. Based on the trustworthiness assessment, users decide whether they want to interact with them and whether such interactions appear safe. The literature review encompasses 264 works from which so-called trustworthiness facets of 100 papers could be identified. In addition to an overview of trustworthiness facets, this work further introduces a guideline for software engineers on how to select appropriate trustworthiness facets during the analysis of the problem space for the development of specific social media applications. It is exemplified by the problem of “catfishing” in online dating.

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Section: Trust-building Through Software In the Pastmentioning

confidence: 99%

Section: The Problemmentioning

confidence: 99%