A Conceptual Framework Representing the User Experience for Business Intelligence Front-Ends

Jooste, Chrisna; Biljon, Judy van; Botha, Adéle

doi:10.1109/icabcd.2018.8465464

Cited by 3 publications

(14 citation statements)

References 12 publications

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“…Given the specific role of BI systems within the decision-making process of an organization, a good UX of the BI system can play a key role in the productivity of the decision maker. 1 Hence, to be able to cater toward the specific needs of BI system users, a UX framework specified toward BI systems is needed to meet the requirements from an industry that demands real-time intelligent analytics. 13 Such a framework could lead to improved work performance of decision makers and increased BI system competitiveness for BI development companies.…”

Section: User Experience In Business Intelligencementioning

confidence: 99%

“…14 A positive experience with the system can in turn increase users' productivity. 1 Providing a positive UX with the intention of increased productivity should be an overall goal and incorporated into the UX strategy when developing BI systems. Development companies normally have a number of different clients they provide and maintain BI systems for.…”

Section: Ux Strategymentioning

confidence: 99%

“…Companies that are utilizing data analysis through use of BI systems have a good chance of increased competitiveness in their industry. 1 The BI systems are used to process data that enables the end user to interpret and act on the information received. 2 BI systems are used for a number of purposes that assist companies in making strategic decisions and are intended for increasing productivity, lowering costs, development of the company, improving customer relations and strategic business decisions in general, assumptions are also intended to be excluded from business decisions with the use of BI systems.…”

Section: Introductionmentioning

confidence: 99%

“…4 UX factors (e.g., usability and end user satisfaction) in BI systems are of significant importance since the systems are used for strategic business decision-making. 1,5 Jooste, Biljon, and Botha, 1 state that BI systems are an important tool for decision-making in companies and that research conducted on the area is limited, especially UX in context with BI systems. They also mention that good usability in BI systems increases the competitiveness of companies and increase the quality of decision-making.…”

Section: Introductionmentioning

confidence: 99%

“…For example, they enable strategic risk management, integration of company data and handle decisionmaking problems in the companies. 1,2,6,7 By using BI systems companies and organizations are able to interpret the true value of information. 2 For example, Massardi, Suharjito, and Utama, 7 showed that BI systems in the banking industry can give important insight into historical data and anticipate changes to business indicators needed to make well-informed decisions for banks.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Towards a User Experience Framework for Business Intelligence

Eriksson

Ferwerda

2019

Journal of Computer Information Systems

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Business intelligence (BI) systems are software applications that are used to gather and process data and to deliver the processed data in understandable way to the end users. With a younger generation of users moving into key positions in organizations and enterprises higher user experience (UX) demands are placed on BI systems interfaces. Companies developing BI systems lack standardized routines for implementing UX in their BI solutions. The purpose of this study was to develop a theoretical framework based on existing research and combine it with empirical data gathered from professionals in BI systems industry in Sweden with the intention of proposing a UX framework applicable to BI systems development. The study resulted in a framework being developed using iterative build-evaluate iterations. The framework is a scalable UX framework for BI systems interfaces covering areas from planning and strategizing to implementation, maintenance, and evaluation.

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Section: User Experience In Business Intelligencementioning

confidence: 99%

Section: Ux Strategymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Towards a User Experience Framework for Business Intelligence

Eriksson

Ferwerda

2019

Journal of Computer Information Systems

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Proposed User-Experience Model for the Design and Development of BI Dashboards

Muppidi¹,

Hashim²,

Hasan³

2022

2022 2nd International Conference on Intelligent Cybernetics Technology &Amp; Applications (ICICyTA)

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A Conceptual UX Model for Designing and Developing the Business Intelligence Dashboards

Muppidi,

Hashim,

Hasan

et al. 2023

Journal of Computer Science

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Interactive dashboards are becoming increasingly popular for aiding users with data discovery and BI analysis. As UX is an important factor in developing Business Intelligence (BI) dashboards, the majority of current research centers around the evaluation of the User Experience (UX) in Business Intelligence (BI) dashboards, but there are only a few studies that focus on the UX aspect of designing and developing such dashboards and most of the dashboards were developed without considering the human aspects. Therefore, the absence of UX in dashboard development can make it difficult for users to understand and fully utilize the dashboard, which leads to a lack of effectiveness. Therefore, there is a need to consider UX factors while designing and developing BI dashboards. The main aim of this study is to develop a UX Model by including both user experience and business intelligence dashboard elements for designing and developing the BI dashboards. In this research, we proposed a user experience by considering the elements of UX and BI dashboards from the existing literature, validated the model by conducting FGD, and analyzed FGD comments by applying the thematic analysis method. Based on the result after conducting analysis we updated the proposed model. The developed model can guide the developer while designing and developing the BI dashboard.

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A Conceptual Framework Representing the User Experience for Business Intelligence Front-Ends

Cited by 3 publications

References 12 publications

Towards a User Experience Framework for Business Intelligence

Towards a User Experience Framework for Business Intelligence

Proposed User-Experience Model for the Design and Development of BI Dashboards

A Conceptual UX Model for Designing and Developing the Business Intelligence Dashboards

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