A conceptual framework of employees’ perceived organisational support on student loyalty

Koomson, Samuel

doi:10.1108/irjms-01-2022-0003

Cited by 4 publications

(2 citation statements)

References 39 publications

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“…For instance, emphasizes upon the importance of implementing quality management from a contingency theory approach. Dispel doubts about universal validity of quality management systems, in line with They suggest that contextual factors may be to blame for inconsistent performance in QM execution (Koomson, 2022).…”

Section: Introductionmentioning

confidence: 99%

Role of Total Quality Management Towards Organizational Performance Through Knowledge Transfer and Innovation Capabilities

Qureshi

Nawaz²,

Khan³

2022

GUJR

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This research examines relationship between total quality management and organizational performance with the mediating effect of knowledge transfer and Innovation capabilities. This research encourages investigation of the several logical factors that characterize overall quality management. The researcher used quantitative survey research approach to conduct this research. The population of the study was consisted of 240 textile industry employees in Faisalabad, Pakistan. Results show that quality management significantly effect on organizational performance. The results indicated that knowledge transfer and Innovation Capabilities mediate the relationship between total quality management and organizational performance. This study provides foundation for specialists to customize quality management practices under various situational factors while involving the knowledge- sharing and innovation capabilities of the employees by recognizing two distinct crucial directions of QM practices. This paper mainly contributes to the study of organizational context enablers for total quality management, especially when firms are seeking to build/improve innovation capabilities to enhance organizational performance.

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Section: Introductionmentioning

confidence: 99%

Role of Total Quality Management Towards Organizational Performance Through Knowledge Transfer and Innovation Capabilities

Qureshi

Nawaz²,

Khan³

2022

GUJR

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“…During COVID-19-induced lockdown, teaching has progressively turned into an online activity, and this change in workspace has changed the work methods and processes for employees among higher educational institutions such that some employees work from home while others have adopted a rotation system where they receive minimum supervision at work. In this context, the paper by Koomson (2022) evaluates the effect of employee's perceived organisational support on student loyalty and further exploring the indirect influence of total quality management, and information communication technology adoption. The paper had also examined the moderating roles of government support and co-worker support.…”

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confidence: 99%

Editorial: Managing under the shadow of the COVID-19 pandemic

Mishra¹

2022

IRJMS

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Managing under the shadow of the COVID-19 pandemicCOVID-19 engulfed the whole world with serious ramifications for people, the economy and society. Studies have reported a negative influence on mental health, work attitudes, employee motivation and productivity. Multiple agencies were involved in estimating the scale of the problem and ways to overcome the same. A study examining the impact of COVID-19 on firm performance based on the data of 371 firms, including construction, tourism, hospitality, food and consumer sector firms, reported that the tourism, hospitality and consumer sectors were most adversely affected by COVID-19 while construction and food industry were relatively less affected by the pandemic (Alsamhi, Al-Ofairi, Farhan, Al-ahdal, & Siddiqui, 2022). However, we quickly learnt many things, and there have been positive developments too. With this backdrop, I present the second issue of IRJMS on behalf of the entire editorial board and advisory board.IRJMS was born during the pandemic times, and the four papers out of the seven selected for the second issue of its first volume mentioned COVID-19 pandemic as a keyword in their title. Thus, the editorial gets its title, "Managing under the shadow of the COVID-19 pandemic". During pandemic times, technology has played a very vital role in overcoming our difficulties. The frequency and duration of online engagement of people have drastically increased. The first paper by Sumi and Ahmed (2022) has focused on this very behaviour, i.e., the online buying behaviour of young consumers from Bangladesh under the theoretical framework of the technology acceptance and consumer value theory during the COVID-19 pandemic. A conceptual model is used consisting of online buying behaviour as a dependent variable and attitude as a mediating variable while a set of seven variables, namely perceived usefulness, perceived ease of use, perceived enjoyment, convenience, wider selection, price and health aspects representing hedonic and utilitarian motivational values as independent variables. While using the survey method and structural equation modelling, authors have concluded that perceived enjoyment, price, convenience and health aspects positively influenced online buying attitudes, which in turn positively affected online buying behaviour.The next paper again belongs to the consumer behaviour domain wherein Arachchi (2022) explores the role of perceived corporate citizenship on purchase intentions among consumers of Sri Lanka during the COVID-19 pandemic through a survey-based study. The scholar has invoked multiple theoretical frameworks like social exchange theory, brand relationship theory and social cognitive theory. Readers may find several interesting findings regarding how to influence purchase intentions.Nurses are the frontline healthcare professionals who toiled a lot to take care of huge traffic of indoor and outdoor patients during the pandemic times. The third paper by Dasgupta (2022) examined how organizational citizenship behaviour (OCB) of such nurses...

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Contract fulfilment, quality management, ICT adoption, government, and co-worker support: a conceptual framework for student contentment in higher educational institutions

Koomson

2024

Cogent Business & Management

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A conceptual framework of employees’ perceived organisational support on student loyalty

Cited by 4 publications

References 39 publications

Role of Total Quality Management Towards Organizational Performance Through Knowledge Transfer and Innovation Capabilities

Role of Total Quality Management Towards Organizational Performance Through Knowledge Transfer and Innovation Capabilities

Editorial: Managing under the shadow of the COVID-19 pandemic

Contract fulfilment, quality management, ICT adoption, government, and co-worker support: a conceptual framework for student contentment in higher educational institutions

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