“…However, in most of the organizations, IT implementation is an issue. Nowadays, IT is extensively employed to strengthen and overcome the weaknesses of the supply chain, enhance operating efficiency, reduce operating costs, increase responsiveness, increase agility (Javanmardi et al 2012;Chaudhry et al 2017) reduce cycle times, develop collaborative work, expand market borders, develop seamless partnerships, improve teamwork, enhance customer relationships, proactivity on response (Fasanghari et al 2007), increase information and product flow (Craighead and Laforge 2003), improve timeliness and accurate information flow (Kim et al 2011). Therefore, the firm supports the utilization of IT to maintain and sustain the ability to satisfy the customer (Omar et al 2006).…”