A Comprehensive Tool to Measure Enterprise e-Business Performance in Global Management Environment

Abstract

Enterprises have used e-business systems to efficiently perform their business in a global management environment. Firms have applied their e-business capabilities to management activities in order to raise the performance of business execution and improve their competitiveness in a global market environment. In this business environment, the measurement and management for the performance of a firm's e-business execution need to efficiently build its e-business environment and effectively improve its e-business capability and management results. We present a comprehensive tool for measuring an enterprise e-business performance to totally manage and improve the e-business performance in this environment. The measurement factors and items for a firm e-business performance are developed and extracted from the definition and major components of a general firm performance in previous literature. The generated measurement items were verified by factor analysis and reliability analysis through a pilot test. The twelve items were developed from twenty items by these analyses. This study developed a 11-item tool that can totally analyze an enterprise e-business performance in a global management environment. The developed tool consists of four analysis factors and twelve items.