A comprehensive model integrating UTAUT and ECM with espoused cultural values for investigating users' continuance intention of using mobile payment

Abstract

Mobile payment (M-payment), as an emerging financial transaction method has been widely adopted in various contexts. In order to investigate the significance factors and espoused cultural moderators impacting users' M-payment continuance usage intention in China, this study proposes a comprehensive model integrating Unified Theory of Acceptance and Use of Technology (UTAUT) and Expectancy Confirmation Model (ECM) with trust variable espoused by Hofstede's cultural value to investigate factors affecting users' continuance intention of using M-payment. In addition, based on the proposed model, researchers can more accurately explain user' behavior not only corresponding technological perceptions, but also mental expectations and espoused cultural values for various technology continuance acceptance under different cultural background. CCS Concepts • Computing methodologies ➝Modeling and simulation ➝Model development and analysis ➝Modeling methodologies

Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor

“…Five items for computer self-efficacy were adopted from John (2015) and Ebijuwa and Mabawonku (2019). Six items were adopted from Xie et al (2020) and Zhao and Bacao (2020) to measure confirmation. All adopted items were slightly customized to fit the context and aim of the current study.…”

Mobile payment service quality: a new approach for continuance intention

“…The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/0265-671X.htm Previous research concentrated on M-payment adoption (Al-Sharafi et al, 2021) but there has been minimal focus on CI in mobile payments until recently when several studies were conducted (Singh, 2020;Zhao and Bacao, 2020;Loh et al, 2021). Correspondingly, this study addresses the highlighted research gap by examining customer behavior post-M-payment adoption, including the under-explored area of CI.…”

“…An empirical study concluded the integrated model can better predict CI for M-pay, and key factors are trust, satisfaction and performance and effort expectancies (Singh, 2020). Another study presented a detailed model incorporating UTAUT and ECM with a trust variable to examine elements impacting CI for M-payment (Zhao and Bacao, 2020). Whilst most existing research concentrated on how satisfaction impacts CI for M-payment (Hussain et al, 2019;Singh, 2020), SQ is also significant (Jin and Lim, 2021).…”

Antecedents to the Adoption of Mobile Payment in China and Italy: an Integration of UTAUT2 and Innovation Resistance Theory

“…Individualism is typical of societies in which people's ties among themselves are weak, whereas collectivism is present in societies in which people are integrated from birth into strong, cohesive groups. Users in individualistic cultures are more likely to adopt new purchasing technologies (Zhang et al, 2018;Chopdar & Sivakumar, 2019;Zhao & Bacao, 2020), are less affected by the opinion of their peers, and are more focused on efficiency, speed, and performance (Alcántara-Pilar et al, 2017;Srite & Karahanna, 2006). Lim et al (2004) propose that, by contrast, users in countries with greater collectivism have a lower intention to adopt new purchasing technologies through online platforms.…”