A Comprehensive Knowledge Management Process Framework for Healthcare Information Systems in Healthcare Industry of Pakistan

Arshad, Arfan; Noordin, Mohamad Fauzan; Othman, Roslina

doi:10.1109/ict4m.2016.019

Cited by 14 publications

(8 citation statements)

References 7 publications

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“…As innovation in healthcare continues to be a driving force in the pursuit of excellence in healthcare services. The Pakistani healthcare teams realized the importance of sharing knowledge but the implementation of such practices is confronting with cultural and leadership barriers (Arshad, Noordin, & Othman, 2016).…”

Section: Introductionmentioning

confidence: 99%

The Effect of Knowledge Sharing on Team Performance through Lens of Team Culture

Jamshed¹,

Nazri²,

Bakar³

2018

AJBMR

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Knowledge Sharing is a significant facilitator of performance in organizations through teams for gaining competitive advantage. However, very few studies investigated the relationship between knowledge sharing and team environment with a subsequent effect on team performance. For effective team performance, team members are encouraged to exchange their varied knowledge, opinions, paradigms, and expertise required to accomplish team tasks. Therefore, this study attempts to investigate the effect of knowledge sharing on team performance through the lens of team culture. A quantitative study by employing survey method was conducted by collecting data from healthcare teams working in healthcare institutions of Pakistan. The study examines the direct and indirect effect of team culture on team performance by statistically testing the research model by utilizing the technique of structural equation modeling. Results from response by106 teams comprised of 397 members' exhibit that teams with visible performance indicators depict strong team cultures which deemed important for sharing knowledge amongst team members. The study findings provide useful insights and contribute to the literature of team performance and knowledge sharing in the healthcare sector and urge administrators to encourage team members to share their expertise enhancing the performance of teams.

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Section: Introductionmentioning

confidence: 99%

The Effect of Knowledge Sharing on Team Performance through Lens of Team Culture

Jamshed¹,

Nazri²,

Bakar³

2018

AJBMR

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“…On the other hand, explicit knowledge is stored in documents, file systems or databases and usually contains historical information. They are less useful than tacit knowledge as explicit knowledge is not a result of real human experiences and perception (Arshad et al , 2017).…”

Section: Introductionmentioning

confidence: 99%

Perception of privacy issues and awareness in health-care knowledge management systems: empirical study in Indian health-care context

Churi

Pawar

Abdulmuhsin

2021

IJOA

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Purpose Focusing on the Indian context, with the increase in the amount of data and its analysis in health-care knowledge management (KM), the privacy concerns rise which results in loss of trust of an individual in e-health-care systems. Privacy issues in health care, specific to India, are caused by prevalent complacency, culture, politics, budget limitations, large population and infrastructures. Because of these factors, data security requires a backseat that allows easy access to confidential information. Furthermore, the prevalent culture affects health-care disclosure in India. In many cultures, disclosing sensitive personal health-care data is considered ill mannered. This leads to discrepancies in the recorded health-care data and a decrease in the level of treatment meted out. The results and statistics of treatments given do not match the records because of inaccurate data reporting. With the significant rise in the analysis and use of technology in health-care KM systems, it is important to understand the perception of KM in terms of its use and awareness about data sharing in the KM system. The purpose of the paper is to measure the perception of privacy issues in the context of Indian healthcare management systems. Design/methodology/approach To measure the perception of the use of the KM system, a set of 20 questions was circulated with a sample size of 337 which includes health-care researchers, doctors, practitioners and patients. The questions focused upon the use, share the sensitive health data in the KM platform. All the demographic information such as age, sex, religion, occupation is recorded. The privacy of the individual is maintained while circulating the questionnaire. The usage of health KM system and its privacy is measured through means and t-test. Findings The results of the t-test were found positive. This research study finds that the privacy factor is important among the Indians to share the information with the KM repository. It is also found that medical practitioners or data custodians are not much serious about sensitive data is being stored for analysis. From the statistical perception of usage of KM and its privacy, new architecture and privacy guidelines were suggested which can be considered in future research. Research limitations/implications From the literature review, the questionnaire has developed which can help policymakers and hospital administrators collect information about KM processes in health-care organizations, and this can result in higher performance of health organizations. The privacy factor can also be included in typical health KM architecture ensure that while knowledge acquisition process, privacy of individual or organization can be maintained. Social implications KM enhances the value of corporations and business industries through knowledge production, distribution and provides reliable access to the knowledge resources. KM in health care can comprise a confluence of formal methodologies and techniques to facilitate the creation, identification, acquisition, development, preservation, dissemination and finally the utilization of the various facets of a health-care enterprise’s knowledge assets. According to IBM Global executive report in the year 2012, the entire health-care system has changed from diseases-centric to patient-centric. India is emerging in terms of revenue and employment in the health-care field. The advances of information and communication technology help the health-care sector streamline for data structure and access and health analytics. Originality/value In India, the KM is frequently used in health-care industries majorly by health-care practitioners and professionals. As health-care data and knowledge are considered to be sensitive, the privacy of an individual while using the data cannot be compromised. The proposed empirical work will provide a solution in determining the main barriers of implementing privacy policies that need to be solved first and to ensure effective implementation of KM in the health care of India.

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“…First one deals with managing technology, which corresponds to the explicit knowledge, as it can be easily codified, stored, distributed and managed with use of a technology-centered strategy, such as mechanical or highly technological devices. This form of knowledge is comparably less useful unless it is shared among community that uses collaborative technology that works together at a given time and place (Arshad et al , 2016). While the other kind deals with managing people and corresponds to the tacit knowledge, as it is difficult to capture, codify, adopt and distribute (Kalkan, 2008).…”

Section: Introductionmentioning

confidence: 99%

“…While the other kind deals with managing people and corresponds to the tacit knowledge, as it is difficult to capture, codify, adopt and distribute (Kalkan, 2008). Tacit knowledge can be obtained from internal discrete processes of organizations that is stored in human beings as a result of their individual experiences, observations or abilities (Arshad et al , 2016). In fact, this form of knowledge specifically has been an inimitable competitive advantage that needs to be codified and shared with others (Kalkan, 2008; Daniel and Raquel, 2012).…”

Section: Introductionmentioning

confidence: 99%

The effects of knowledge management processes on human resource management

Zaim

Keceli

Jaradat

et al. 2018

JSTPM

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Purpose Managing knowledge effectively and efficiently is considered to be a key success factor to gain sustainable competitive advantage for organizations. This study aims to analyze the impact of knowledge management (KM) processes on human resource management (HRM). Design/methodology/approach To test the relationship of KM processes on HRM, a case study was conducted using structural equation modeling based on data collected from employees and managers of a Telecom company in Turkey. The survey instrument is a self-administered questionnaire composed of 37 questions. Three of them are demographic questions; 20 questions aim to reveal KM processes and 14 for HRM practices. The questionnaire was distributed via google survey link to employees and managers in headquarters office and two branches in Istanbul. Findings In this paper, the authors tried to investigate the impact of KM practices on the HRM performance of a company. The results indicate that companies with better KM practices tend to perform better at HRM. The main contribution of this paper lies in pointing out that, among the dimensions of KM, knowledge sharing and knowledge utilization have direct impact on HRM, whereas knowledge generation and knowledge sharing have indirect impacts. Research limitations/implications The main limitation of this study lies in the fact that data are collected from a single company in telecom industry. Therefore, it is difficult to generalize the results. Although the research findings are aligned with those of the previous studies, further research using data from numerous companies in various industries is still needed to generalize the research findings. Practical implications The paper includes implications for the development of knowledge utilization generated and stored within the company. The knowledge can create improvements in the company’s HRM performance if it is shared and used effectively. The paper addresses an important subject and the findings may be used by human resources and KM practitioners interested in the development of organizational knowledge through human resource practices. Originality/value This paper fulfills an identified need to investigate the impact of KM practices on the HRM performance of a company.

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A Comprehensive Knowledge Management Process Framework for Healthcare Information Systems in Healthcare Industry of Pakistan

Cited by 14 publications

References 7 publications

The Effect of Knowledge Sharing on Team Performance through Lens of Team Culture

The Effect of Knowledge Sharing on Team Performance through Lens of Team Culture

Perception of privacy issues and awareness in health-care knowledge management systems: empirical study in Indian health-care context

The effects of knowledge management processes on human resource management

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