A Comprehensive Framework for Assessing and Managing the Benefits of Enterprise Systems: The Business Manager's Perspective

Shang, Shari S. C.; Seddon, Peter B.

doi:10.1017/cbo9780511815072.004

Cited by 35 publications

(42 citation statements)

References 19 publications

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“…The other characteristics include standard software packages that target different market segments, comprehensive supporting of multiple industries with different characteristics, potential to handle the specific requirements of different regions, capability of handling large volumes of transactions, and consistent graphical user interface (GUI) across all applications (Klaus, Rosemann, & Gable, 2000). Shang and Seddon (2003) identified several expected benefits of ERP systems including improving the productivity, enhancing the quality, enhancing customer services, supporting business growth, and supporting resources management.…”

Section: Overview Of Erp Systemsmentioning

confidence: 99%

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Fadelelmoula

2018

IJIKM

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Aim/Purpose: The aim of this study is to examine empirically the effects of certain key Critical Success Factors (CSFs) for the implementation of Enterprise Resource Planning (ERP) Systems on the comprehensive achievement of the crucial roles of Computer-Based Information Systems (CBISs) Background: The effects of the CSFSs were examined in the higher education sector in the Kingdom of Saudi Arabia (KSA) using a case study of the ERP adoption in Prince Sattam Bin Abdulaziz University. Methodology: A theoretical model was proposed based on the literature written on the CSFs and the roles of CBISs in business. The model encompasses six key CSFs and their associations with the realization of the crucial roles of CBISs. To test the proposed model, a questionnaire was developed by considering the most frequently used measurements items in the ERP’s literature. The data were collect-ed from 219 key stakeholders. Contribution: This study acts as one of the few empirical studies in assessing the effects of the important CSFs for ERP implementation upon its successful implementation. Its outcomes provide more insights and clarifications about the effects of six key CSFs on the comprehensive achievement of the crucial CBIS’s roles. Particularly, the uniqueness of this study lies in addressing the effects of these CSFs on the achievement of the vital CBIS’s roles collectively rather than the achievement of each role individually. Moreover, the study examined these effects in the higher education environment, which is characterized by its own special business processes and services. Findings: The results reveal that the six key CSFs have a positive relationship with the comprehensive achievement of the crucial roles of CBISs. These findings are consistent with many previous studies on the effects of the CSFs on the realization of the expected benefits of the enterprise systems. Recommendations for Practitioners: The managers and other key stakeholders should carefully manage the vital aspects of the CSFs in order to realize the promised ERP’s benefits, including the CBIS’s roles. Future Research: Additional empirical examinations are needed to investigate the effects of the rest of the CSFs on realizing the roles of information systems.

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Section: Overview Of Erp Systemsmentioning

confidence: 99%

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Fadelelmoula

2018

IJIKM

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“…ERP Benefits in Post-Implementation Phase This study analysis ERP benefits of Shang and Seddon (2003) framework by collecting literatures concerning ERP implementation and post-implementation success between 2003 and 2013. It is not rational to study and use all the ERP benefits listed in the literature in a short period of time while the most significant ones will be considered to provide insights for both scholars and practitioners.…”

Section: Erp Post-implementation Successmentioning

confidence: 99%

“…These benefits are multidimensional, meaning that some are tangible and some others are intangible. ERP benefits could be classified into operational, managerial, strategic, IT infrastructure and organizational (Shang and Seddon, 2003;Raymond et al, 2006). (Table 2) Operational Benefits (OP) Operational benefits include routine and daily activities including obtaining and using resources which are typically repeated from time to time i.e.…”

Section: Erp Post-implementation Successmentioning

confidence: 99%

An Integrative Environmental Framework for a Better Enterprise Resource Planning Post-Implementation Success

Soltan

Jusoh²,

Bagheri³

2015

MJSS

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The objective of research paper is to introduce a conceptual model to better define environmental Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) post-implementation stage based on the Technological, Organizational and Environmental (TOE) framework. In addition, the paper adds to existing literature the CSF of external trust with customers and suppliers, which few studies have done. The previous studies and their theoretical and conceptual frameworks are developed to demonstrate a new conceptual environmental framework that embodies CSFs that empirically related to the ERP PostImplementation Success (PIS), and add new approaches into impacts of the external trust factor on the PIS of ERP. The paper introduced a missed place of research depicting the impact of external trust on PIS of ERP and as well a shortage of a better holistic conceptual framework structured to discuss the impact of external pressures and external consultant support on PIS of ERP.

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“…One of them covers simply any software application used in the firm while another classification understands enterprise software as a set of packaged application software modules with an integrated architecture, which can be used by organizations as their primary engine for integrating data, processes and information technology, in real time, across internal and external value chains (Shang and Seddon 2002). As standard office packages, email clients and generic accessory programs like calculators or editors are not intended to sharpen the firms' business or management processes as they can be used not only by firms but also by private households, we stick to the popular interpretation of enterprise software as company-wide suites of business software devoted to particular business processes integrated across the value chain (Aral et al 2006), e.g.…”

Section: Introductionmentioning

confidence: 99%

“…The literature in this field is scarce, offering only a few studies which examine the benefits of enterprise software for innovation activity, see e.g. Shang and Seddon (2002). Empirical evidence is even scarcer, provided from Engelstätter (2009) who pictures the impact of three most common generic enterprise systems on firms' ability to realize process and product innovations.…”

Section: Introductionmentioning

confidence: 99%

Enterprise Software and Service Innovation: Standardization Versus Customization

Engelstätter

Sarbu

2011

SSRN Journal

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Die Dis cus si on Pape rs die nen einer mög lichst schnel len Ver brei tung von neue ren For schungs arbei ten des ZEW. Die Bei trä ge lie gen in allei ni ger Ver ant wor tung der Auto ren und stel len nicht not wen di ger wei se die Mei nung des ZEW dar.Dis cus si on Papers are inten ded to make results of ZEW research prompt ly avai la ble to other eco no mists in order to encou ra ge dis cus si on and sug gesti ons for revi si ons. The aut hors are sole ly respon si ble for the con tents which do not neces sa ri ly repre sent the opi ni on of the ZEW.Download this ZEW Discussion Paper from our ftp server:ftp://ftp.zew.de/pub/zew-docs/dp/dp10100.pdf Non-Technical SummaryEnterprise software systems support service firms in planning, supporting and managing business processes. In general, these software packages can be categorized in standardized generic applications, software systems designed to fit one particular business sector or completely customized enterprise software developed for a single firm. Sector specific enterprise software is expected to facilitate the knowledge handling, storing and accumulation especially by presentating information in an adequate manner. In addition to the benefits mentioned, a firm using customized enterprise software can also incorporate long-term experience and knowledge in the software application, making it perfectly suitable for fulfilling all requirements and needs for its specific business. By taking part in or completely shaping the design of the software, a firm using customized software may build up its own IT know-how, resulting in an optimization of business processes and time managment. These optimizations allow service firms focusing on the design of new services. Taking all the benefits together, the use of customized enterprise software systems is expected to support innovation in the service sector rather than the use of sector specific enterprise software.This paper analyzes the relationship between the use of sector specific enterprise software and service innovation as well as the relationship between the use of customized enterprise software and service innovation. The analysis is based on a knowledge production function estimated by a probit model. The basis of the analysis is a dataset consisting of German service firms that provide information and communication services and knowledge-intensive services.The results indicate no relationship between the use of sector specific enterprise software and service innovation. On the other hand, the use of customized enterprise software is related to service innovation in a positive and significant way. Taking former innovative activities into account, the analysis suggests that the causality runs from the use of customized enterprise software to service innovation. The positive impact of customized enterprise software on service innovation stays robust among different specifications. Das Wichtigste in Kürze AbstractThis paper analyzes the relationship between service innovation and different types of enterprise...

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A Comprehensive Framework for Assessing and Managing the Benefits of Enterprise Systems: The Business Manager's Perspective

Cited by 35 publications

References 19 publications

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

An Integrative Environmental Framework for a Better Enterprise Resource Planning Post-Implementation Success

Enterprise Software and Service Innovation: Standardization Versus Customization

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