A comparison of usability evaluation methods for evaluating e-commerce websites

Hasan, Layla; Morris, Anne; Probets, Steve

doi:10.1080/0144929x.2011.596996

Cited by 59 publications

(43 citation statements)

References 24 publications

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“…As reported by Hasan et al (2012), developed countries have aggressively implemented e-Commerce and in fact, eCommerce has become an essential part of business activities in these countries. E-commerce could reduce the economic and digital gap between the developed and the developing countries.…”

Section: Problem Statementmentioning

confidence: 99%

A Study on the Usage of Arabic E-Commerce Websites Services among Uae Citizens

Al-Zoubi¹

2016

AFMJ

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As an e-commerce domain, online shopping is now in its golden era. It is now a potential contributor in e-commerce. E-commerce success has been documented by numerous countries and it contributed to these countries' economic growth. The UAE is witnessing growth of e-commerce at a yearly rate exceeding 20%. In this region, the majority of the population (>80%) use Internet. Within this portion, 15% do online shopping and approximately 10% use mobile devices for shopping online. 250 respondents in the United Arab Emirates were selected in this study and data were gathered from online questionnaires. In short, the predictive model demonstrates 60.1% of the variance in behavioral intention (BI). This is directly clarified by performance expectancy, effort expectancy, social influence, cost, awareness. Also, the model represents 54.2% of the variance in Use Behavior. This is directly clarified by behavioral intention and Facilitating Conditions. As such, it is expected that the increase in online Arab websites will shift the online purchasing intentions of the customer to the local Arab websites. This will enhance the Arab countries' microeconomics. Online shopping or e-commerce adoption differs based on countries because of different affecting factors. Thus, factors that affect, inhibit, and encourage e-commerce that are unique to each country should be considered in order to increase online shopping.

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Section: Problem Statementmentioning

confidence: 99%

A Study on the Usage of Arabic E-Commerce Websites Services among Uae Citizens

Al-Zoubi¹

2016

AFMJ

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“…Weir, Anderson and Jack, 2006, Hasan, Morris and Probets, 2012, Paterson et al 2011. In this study the overall organisational structure and the organisation on page level is considered.…”

Section: Information Architecturementioning

confidence: 99%

Establishing evaluation criteria for e-dictionaries

Ball

Bothma

2018

LHT

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PurposeThe purpose of this paper is to identify criteria according to which e-dictionaries can be evaluated. Information technology can be used to enhance e-dictionaries, but if not done carefully, information tools that completely overwhelm a user with irrelevant information can be developed. Criteria is necessary according to which e-dictionaries can be developed and evaluated to ensure tools that only provide relevant information on demand. Design/methodology/approachA literature review was conducted to identify trends in lexicography and modern information technology. Previous usability studies were considered to identify key usability issues. The information was synthesised to identify a set of criteria. FindingsIt was found the e-dictionaries should be evaluated according to their content, information architecture, navigation, access (searching and browsing), help, customisation and use of other innovative technologies. Originality/valueA comprehensive set of criteria has been identified that can be used to evaluate edictionaries and to guide lexicographers in the development of e-dictionaries.

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“…On the other hand, m-commerce has extensively developed to include various functionalities for empowering customers' usage experience while searching on product in their mobile which some researchers still consider it to be in in its infancy stage [2][3][4]. Meanwhile, numerous studies have been conducted to determine the effect of e-commerce usability on customers' impressions of organizations [5][6][7]. According to Jakimoski [8], there is a limited studies in examining the usability of mobile apps for performing commerce related activities.…”

Section: Introductionmentioning

confidence: 99%

Investigating the effect of m-commerce design usability on customers’ trust

Hussain

Mahmood

Naser

2017

AIP Conference Proceedings

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Abstract. User experience may vary from one user to another based on the design characteristics for processing a certain task. Our review of the literature revealed that there is a noticeable lack of studies on the effect of mobile or m-commerce design usability on customers' trust to perform certain activities. We investigated the effect of m-commerce design usability in terms of navigability, supportability, readability, creditability, and content relevant. A close-ended questionnaire was distributed to 20 customers who were asked to perform some tasks. The result showed that majority of the participants found m-commerce design usability to influence their trust of the app. The mentioned usability elements were found to positively influence customers' trust except for supportability. Our findings provide some insights to the m-commerce designers and developers and extend the current understanding about the potential of design usability in explaining users' usage behavior.

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A comparison of usability evaluation methods for evaluating e-commerce websites

Cited by 59 publications

References 24 publications

A Study on the Usage of Arabic E-Commerce Websites Services among Uae Citizens

A Study on the Usage of Arabic E-Commerce Websites Services among Uae Citizens

Establishing evaluation criteria for e-dictionaries

Investigating the effect of m-commerce design usability on customers’ trust

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