A Comparative Study on the Consumer Protection Legislations of Malaysia and Thailand

Ismail, Rahmah; Yusoff, Sakina Shaik Ahmad; Suhor, Shamsuddin; Aziz, Azimon Abdul; Razman, Muhammad Rizal; Khalid, Kartini Aboo Talib

doi:10.3923/sscience.2012.177.188

Cited by 2 publications

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“…Consumer Protection Act 1999 is the main legislation that provides protection to the Umrah pilgrims in Malaysia. This act deals with misleading and deceptive conduct, false representation and unfair practices (Rahmah et al, 2012). Since Umrah services are part of Islamic religious tourism, the Tourism Industry Act 1992 and its regulations are very relevant.…”

Section: R E S U L T Smentioning

confidence: 99%

Consumer Protection of Umrah Pilgrims in Malaysia

Rahman

2019

Asia Pr soc sci

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The Umrah is an Islamic pilgrimage to holy cities of Makkah and Madinah and is performed by Muslims that can be undertaken at any time of the year. The number of registered Malaysian Umrah pilgrims continued to increase annually. However, there are many complaints reported in the Tribunal for Consumer Claims in relation to this service. The aim of the article is to analyse the extent to which the relevant laws protect the rights of Umrah consumers in Malaysia. Being qualitative in nature, this study collects relevant framework which includes laws, regulations and guidelines which are related to Umrah services. The purpose is to analyse the adequacy of the existing consumer protection laws in protecting Umrah pilgrims. The result of the study indicated that in Malaysia, the existing laws are inadequate to provide a comprehensive protection to the Umrah pilgrims. This study proposes improvement to the existing laws so that it will be able to provide adequate protection to the Umrah pilgrims.

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Section: R E S U L T Smentioning

confidence: 99%

Consumer Protection of Umrah Pilgrims in Malaysia

Rahman

2019

Asia Pr soc sci

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“…All of them are entitled for the protection under this act. Furthermore, Part II of the act deals with misleading and deceptive conduct, false representation and unfair practices [37]. This part seeks to explain the legal provision that ensure the tourists are not victimised by the sellers of services with misleading and false information about their services.…”

Section: Protection Under the Consumer Protection Act 1999mentioning

confidence: 99%

Legal Protection of Muslim Tourists in Islamic Religious Tourism in Malaysia: Reality and Challenges

Rahman¹,

Ahamat²

2018

IJET

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Islamic Religious Tourism (Hajj and Umrah) services have emerged in recent years. Malaysia has become one of the key players in this fast growing segment. It is caused by better condition of the economy in Malaysia so that raising awareness of the Malaysian people to do the Sunnah (practice) that they believed. Despite this remarkable development, there have been many consumer complaints related to Umrah services in Malaysia. In fact, consumer claims against the travel agents related to Umrah package were the top in the list of services cases filed in the Tribunal for Consumer Claims (TCC) for the past many years. This article seeks to analyse the current application of the Hajj and Umrah services in Malaysia. It then attemps to identify problems related to it. The article then seeks to suggest proper ways on how to overcome the said challenge and problem. Being qualitative in nature, this study collects relevant framework which include laws, regulations and guidelines which are related to Umrah travel agencies services. The purpose is to analyse the adequacy of the existing consumer protection laws in protecting Muslim tourists. The study discovers the lacunae in the existing legal protection for Muslim tourists which renders the protection to be inadequate. The reserachers find that inadequacy of existing consumer legislation has led to the existing problem. Therefore, clear and definite legal instrument are needed to protect the rights of Muslim tourists as consumers in Islamic Religious Tourism.

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A Comparative Study on the Consumer Protection Legislations of Malaysia and Thailand

Cited by 2 publications

References 0 publications

Consumer Protection of Umrah Pilgrims in Malaysia

Consumer Protection of Umrah Pilgrims in Malaysia

Legal Protection of Muslim Tourists in Islamic Religious Tourism in Malaysia: Reality and Challenges

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