Abstract:Abstract. We present a comparative study of corpus-based methods for the automatic synthesis of email responses to help-desk requests. Our methods were developed by considering two operational dimensions: (1) information-gathering technique, and (2) granularity of the information. In particular, we investigate two techniques -retrieval and prediction -applied to information represented at two levels of granularity -sentence level and document level. We also developed a hybrid method that combines prediction wi… Show more
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