A comparative study of governance changes on the perceptions of accountability in Fire and Rescue Services in England

Abstract

Public organizations are increasingly held accountable by multiple institutions and standards. This study explores how key actors perceive accountability changes in Fire and Rescue Services in England. However, few studies have examined perceptions of accountability where long‐established governance arrangements are changing. The UK's Policing and Crime Act 2017 provided for a new model of governance in the form of a single directly elected commissioner to replace the traditional indirectly elected fire authority. This study uses a comparative multiple case study design to understand the impact of the governance arrangements on individuals' perceptions of accountability within each service. It adds to the wider understanding of the influences of institutional structures on individuals' perceptions and actions, and it demonstrates that accountability perceptions change depending on the way public services are governed.