“…Thirdly, Mood system, referred to as conventionalized indirectness (Brown & Levinson, 1987: 131), can also be employed to achieve empathy (Ma & He, 2011). To be specific, speech acts are often conventionally phrased with modals such as "can/could", "would like/want/I'd rather", and "would you be willing" (Searle, 1975) so as to be polite as well as easy to interpret (Reiter, Rainey, & Fulcher, 2005). This article integrates these pragmatic empathy models and examines their adaptability to business letters.…”