“…The outcomes of prior research on the links between EI and job performance – defined as the level to which the individual helps the organization to reach its goals (Motowildo et al , 1997) – are mixed (Cote and Miners, 2006). Some studies suggest that EI and job performance are positively related (Behbahani, 2011; Birol et al ., 2009; Carmeli and Josman, 2006; Goleman, 1998), finding that EI can forecast the performance of undergraduate students in single tasks (Lam and Kirby, 2002); the classroom performance of the managers and professionals (Sue-Chan and Latham, 2004); the performance of account officers in terms of collection (Bachman et al , 2000); sales performance (Wong et al , 2004); and supervisory ratings of job performance (Law et al , 2004; Slaski and Cartwright, 2002), while another study found that the EI of teams of students could forecast the performance of those teams at project primary phases (Jordan et al , 2002). Studies have revealed that performance in the workplace is impacted by numerous variables such as motivation (Suh and Shin, 2005), satisfaction with job security (Yousef, 1998), personality (Berry et al , 2007), general intelligence (Dulewicz and Higgs, 2000) and EI (Higgs, 2004; Langhorn, 2004), but EI has been considered responsible for greater variance in performance than any other factor (Chaudhry and Usman, 2011).…”