2022
DOI: 10.38016/jista.1036047
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A Comparative Analysis of Bank Customers' Loan Propensity Using Machine Learning Methods

Abstract: Bankacılık, müşterilerle sık sık iletişime girilmesi gereken bir sektördür. Bankalar müşterilerine, onların durumlarına uygun bir kredi vermek istediğinde müşteriyi telefonla ararlar. Çoğu zaman müşteri, teklif edilen krediyi reddeder, bu da müşteriyle iletişime geçen personelin zamanından büyük bir kayıptır. Bu çalışmada, banka müşterilerinin verilerinin bulunduğu veri seti ele alınarak ve çeşitli makine öğrenmesi sınıflama modelleri kullanılarak müşterinin kredi alıp almayacağı tahmin edilmiştir. Elde edilen… Show more

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Cited by 3 publications
(4 citation statements)
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“…This suggests that the model cannot accurately assess how well it fits real-world data. In addition, in line with the findings of this study, Sarizeybek and Sevli [47] found that the success rates obtained using 10-fold cross-validation were significantly higher than a single training-test partitioning in their study predicting customers' propensity to take loans.…”
Section: Discussion (Tartişma)supporting
confidence: 86%
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“…This suggests that the model cannot accurately assess how well it fits real-world data. In addition, in line with the findings of this study, Sarizeybek and Sevli [47] found that the success rates obtained using 10-fold cross-validation were significantly higher than a single training-test partitioning in their study predicting customers' propensity to take loans.…”
Section: Discussion (Tartişma)supporting
confidence: 86%
“…Similar to the findings of this study, Meshref [34], in his study on loan approval prediction, found that feature selection improves the performance of machine learning models rather than using all features. Sarizeybek and Sevli [47] achieved an average performance increase of 7% with the K-Best method in their study on customers' propensity to take loans. Similarly, in this study, the performance of the models increased by about 19% when feature selection was made with the K-Best method.…”
Section: Discussion (Tartişma)mentioning
confidence: 99%
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“…Nevertheless, in contexts where the emphasis lies on interpretability and cost-effectiveness rather than the intricacy of deep learning models, classification algorithms arise as a more pragmatic option. The straightforwardness and efficient utilization of resources by classification algorithms render them highly suitable for scenarios with constrained computational resources or where a transparent comprehension of the decision-making process is imperative [41]. These insights actively contribute to ongoing discussions regarding the selection of appropriate methodologies in the field of fraud detection, providing valuable considerations for real-world applications.…”
Section: Discussionmentioning
confidence: 99%