A combined fuzzy DEMATEL and fuzzy TOPSIS approach for evaluating GSD project outcome factors

Abstract

The theoretical basis for studying the phenomenon of Global Software Development (GSD) draws upon one of the key research streams, that is, the Organizational Behavior (OB) research. The focus of this study has led to two research problems: partnership quality and service climate aspects are addressed which have given an insight into the OB research on GSD teams. Moreover, this study classifies results from the partnership quality and service climate aspects into one integrated framework, which covers 18 attributes to explore the GSD outcome factors perceived by GSD teams in OB research phenomenon. To evaluate partnership quality and team service climate aspects with reference to the GSD project outcome, we have integrated the fuzzy Decision-Making Trial and Evaluation Laboratory Model (DEMATEL) and the Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) approach, which is more appropriate to find the significance of criteria. The empirical application of this hybrid approach for evaluating GSD project outcome factors has been tested in Indian software organizations. Consequently, the results of this study provide a vivid picture and facilitate the organization to reveal the importance of OB research on GSD teams.

DEMATEL Technique: A Systematic Review of the State-of-the-Art Literature on Methodologies and Applications

“…In addition to those methods already mentioned in the classical DEMETAL studies, that is, those based + and dependency weights, some new weighting methods have been developed. The vector length method has been used in [150,176,180,184], which sets the importance of criteria with the following formula:…”

Integration of fuzzy DEMATEL and FMCDM approach for evaluating knowledge transfer effectiveness with reference to GSD project outcome

“…Additionally, a DEMATEL approach has successfully studied different areas of application in the context of multi-criteria decision making (MCDM) problems [29][30][31][32]. Several studies have addressed the significance of fuzzy DEMATEL and FMCDM approaches for a wide variety of applications; however, only a few of them have implemented the hybridization of these two methods [25].…”

“…Recently, many studies adopted the fuzzy DEMATEL approach for the evaluation of attributes, interrelationship among the criteria, and handling of the vague and imprecise subjective judgments [29][30][31]. Additionally, a DEMATEL approach has successfully studied different areas of application in the context of multi-criteria decision making (MCDM) problems [29][30][31][32].…”

A fuzzy DEMATEL approach based on intuitionistic fuzzy information for evaluating knowledge transfer effectiveness in GSD projects

“…Since, many of our related works [1,2,3,4,5,6,7,18] have emphasized the impact of knowledge transfer success in the Information System (IS) outsourcing. Consistent with earlier studies, this paper investigated the offshore/onsite teams KT effectiveness in GSD projects.…”

“…In recent times, a number of studies [5,7,8,9] have adopted a fuzzy DEMATEL approach for evaluation of attributes, interrelationship among the criteria and especially handling the subjective judgments that are vague and imprecise. In this paper, the relative importance of ten KT effectiveness factors has been assessed by thirty experts with the use of linguistic assessments.…”