A collaborative approach to forecasting product–service systems (PSS)

Coster, Rebecca De

doi:10.1007/s00170-010-2769-1

Cited by 13 publications

(8 citation statements)

References 23 publications

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“…Product-services (PS) offerings consist of combinations of physical products, services, and systems that have been integrated and optimized from a lifecycle perspective to pursue the best value for both customers and organizations involved. In order to realize such value, product-based manufacturers have to significantly redesign their organizational principles, structures, and processes [7] as well as their capabilities [8] and relationships with customers and suppliers [9,10] to transform to a new business model for delivering PS offerings. However, this business model transformation leads to a series of bankrupt risks [11].…”

Section: Introductionmentioning

confidence: 99%

A QFD-Based Evaluation Method for Business Models of Product Service Systems

Wang

2016

Mathematical Problems in Engineering

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Organizations have been approaching Product Service Systems (PSS) in unoptimized business model fashions. This is partially because there is ineffective evaluation of PSS business models. Therefore, a more sufficient evaluation method might advance the evaluation of PSS business models and assist organizations that are considering a servitisation strategy. In this paper, we develop a value oriented method by using the Quality Function Deployment (QFD) technique to employ correlations derived from the design information of PSS business models to evaluate these PSS business models. We describe the method applying steps and its practical application in a real life case study. This method improves the formulation of an evaluation step within a design process of PSS business models based on correlations of different dimensions of the PSS value and PSS business models; it allows a balance between the customer value and organization value that are delivered by PSS business models to be made quantitatively. Finally, it fosters the effective utilization of the design information accumulated in the earlier part of the design process to quantitatively evaluate whether a PSS business model is optimized for providing appropriate values for customers and organizations.

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Section: Introductionmentioning

confidence: 99%

A QFD-Based Evaluation Method for Business Models of Product Service Systems

Wang

2016

Mathematical Problems in Engineering

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“…At a generic level a manufacturing firm supplying equipment for product-service system applications will be incurring costs in order to provide the necessary pre and post sales functions for the product-service system activities. The main cost elements identified by De Coster [19] comprise: capital investment; manufacturing activities; logistics activities and customer lifecycle support.…”

Section: Pss Contractsmentioning

confidence: 99%

“…The business case items illustrated in Table 1 highlights that a key aspect that affects the business case is the need for vendor sourced personnel to be located remotely to support ongoing operations. Identifying costs based on the resource requirements for co-located PSS must also recognise the need to support or to interface to these operational integration aspects argues De Coster [19].…”

Section: Business Planning and Costing Implicationsmentioning

confidence: 99%

“…The revenue model for a manufacturing firm which is supplying equipment for PSS applications comprises three generic revenue sources as identified by De Coster [19]: PSS contracts; Product sales and Bespoke (or custom development) of products or consulting services. Forecasts will need to be established for each of these three generic revenue sources which requires good insights into the service aspects that matter to customers which entails a close working relationship that can best be realised when a vendor has a service team co-located with the customer.…”

Section: Evaluation Of Sustainable Strategiesmentioning

confidence: 99%

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Sustainable product development strategies: business planning and performance implications

Coster

Bateman

2012

Proceedings of the Institution of Mechanical Engineers, Part B:

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Manufacturing firms are under many financial and competitive pressures which focus attention on the performance of their manufacturing processes. In this paper the opportunities for improving the environmental impact of products within the constraints of existing manufacturing infrastructure are examined. Approaches which support sustainability in two aspects are proposed, firstly, the provision of products to the users in ways which extend the product life and secondly, manufacturing approaches which reduce resource usage. This paper outlines three different sustainable development strategies for different product types and describes the cost implications for manufacturers across the lifecycle. The performance measures affected by these strategies are examined drawing on product development case studies from a number of high technology sectors to highlight the different approaches taken. The results are intended to aid manufacturers during the earliest stages of business planning to consider alternative product development approaches which are more sustainable.

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“…The tool total cost of ownership (TCO) provides a financial estimate aiming to assist you to determine the costs elements of the offer on the different lifecycle phases (COSTER, 2008).…”

Section: Cost Elementsmentioning

confidence: 99%

Creation of product-service systems (PSS) proposals in the fuzzy front-end

Barquet¹

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Product-service systems (PSS), defined as a system of products, services, infrastructure, and networks that aims to satisfy customer needs, support business innovation and has the potential to lead to improved environmental performance. The adoption of PSS requires modifications in the business model of companies or even the creation of new ones. The decision to modify or create business models occurs in the fuzzy front-end through the development of proposals. In this sense, the creation of PSS proposals might assist the adoption of PSS business models in enterprises. However, companies still need support to adopt PSS business models due to three main reasons. First, most of the studies about PSS business models mention its importance but do not explore which content should compose such models. Second, PSS business models are explored considering a partial view of business model dimensions. Finally, there is a lack of methods and tools that support the adoption of PSS business models in the fuzzy front-end. Thereby, the aim of this study is to develop a method, named Configurator of PSS Proposals, to cope with these challenges and assist the creation of PSS proposals for current or new business models. By means of systematic literature review, consulting with experts and an explorative case study, the method was developed. It is composed by eight steps and each step addresses a business model dimension, e.g. value proposition. The steps encompass a range of tasks that must be performed in order to create a PSS proposal. To support carrying out the tasks, a help element is available. This help contains additional information to support the utilization of the method, such as: examples of companies that adopted PSS and hints of practices, methods and tools. To evaluate the method, it was applied through a case study in the context of a research project. The aim was to create a PSS proposal for a bicycle concept and verify whether the method reach its purpose, i.e. is able to support the creation of a PSS proposal. Final considerations include contributions and limitations of this study. An example of contribution of the method is provision of a shared knowledge about PSS between different areas of expertise. As limitation, the lack of application of the method in a real case is highlighted. Additionally, future research is addressed based mainly on the insights gathered in the second case study, e.g. the inclusion of new tasks and relations between them.Keywords: Product-service system; fuzzy front-end; proposal; business model. Sistema produto-serviço (SPS), definido como um sistema de produtos e serviços, infraestrutura e networks e que visa aumentar a satisfação de clientes, auxilia na inovação nos negócios e tem o potencial de levar à melhoria de desempenho ambiental. A adoção de SPS requer a criação ou modificação dos modelos de negócios das empresas. A decisão de criar ou modificar um modelo de negócio ocorre no fuzzy front-end por meio da criação de propostas. Desta forma, acredita-se que criação de propost...

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A collaborative approach to forecasting product–service systems (PSS)

Cited by 13 publications

References 23 publications

A QFD-Based Evaluation Method for Business Models of Product Service Systems

A QFD-Based Evaluation Method for Business Models of Product Service Systems

Sustainable product development strategies: business planning and performance implications

Creation of product-service systems (PSS) proposals in the fuzzy front-end

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