2022
DOI: 10.1371/journal.pone.0269364
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A co-creation roadmap towards sustainable quality of care: A multi-method study

Abstract: Objective Hospitals demonstrated increased efforts into quality improvement over the past years. Their growing commitment to quality combined with a heterogeneity in perceptions among healthcare stakeholders cause concerns on the sustainable incorporation of quality into the daily workflow. Questions are raised on the drivers for a sustainable hospital quality policy. We aimed to identify drivers and incorporate them into a new, unique roadmap towards sustainable quality of care in hospitals. Design A multi-… Show more

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Cited by 14 publications
(8 citation statements)
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References 42 publications
(54 reference statements)
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“…In summary, our findings are consistent with the suggestions made by Claessens et al (2022), who suggest the need to cocreate quality with the involvement of stakeholders due to organizational priorities and interest differences across ownership types. There is no one-size-fits-all solutions in improving hospital quality of care.…”
Section: Competition and Quality: H2 Testssupporting
confidence: 91%
See 1 more Smart Citation
“…In summary, our findings are consistent with the suggestions made by Claessens et al (2022), who suggest the need to cocreate quality with the involvement of stakeholders due to organizational priorities and interest differences across ownership types. There is no one-size-fits-all solutions in improving hospital quality of care.…”
Section: Competition and Quality: H2 Testssupporting
confidence: 91%
“…While Claessens et al (2022) argue the need to cocreate quality with all relevant stakeholders’ involvement, organizational priorities and interests vary across different hospital ownership types, it is likely that hospitals’ responses to competition vary across different ownership types, particularly when the governance mechanism varies. This is one plausible reason that the findings on the effect of competition on quality of care can be conflicting and difficult to generalize (Goddard, 2015), and external monitoring becomes important (Barnett et al , 2017).…”
Section: Background and Hypotheses Developmentmentioning
confidence: 99%
“…This approach uses different research methods, such as literature review, interviews, and focus groups, in a specific sequence to complement each other’s results and build a more comprehensive understanding of the phenomenon under study ( Subedi, 2016 ). This approach has been widely employed in prior studies to integrate scoping review data with qualitative data ( Jolivet et al, 2021 ; Qiu et al, 2021 ; Claessens et al, 2022 ; Salifu et al, 2022 ).…”
Section: Methodsmentioning
confidence: 99%
“…In the second stage of the intervention design, we used interviews, FGDs and environmental observations guided by the CFIR framework to explore needs, context and determinants of the upcoming midwife-led QI. First, environmental observations were conducted at the hospital’s maternity unit to understand the current health problems, identify symptoms and causes of inadequate quality, and identify factors that could impact the intervention [ 23 , 24 ]. The three researchers, all certified midwives with over 15 years of clinical experience and a history of conducting environmental observations in similar settings carried out intermittent 30–45-min-long observations over three days during the daytime.…”
Section: Methodsmentioning
confidence: 99%