A Case Study on Knowledge Management Implementation in the Banking Sector – Issues and Challenges

Sukumaran, S.; Amalathas, Sagaya Sabestinal; Simon, Casper Gihes Kaun; Mustapha, Smfd Syed; Hashem, Mohamed; Zulkifli, Amira Farhanah

doi:10.1109/icaccaf.2018.8776746

Cited by 4 publications

(7 citation statements)

References 11 publications

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“…Apart from that, an organization might need to put some attention on several factors such as the adoption of Communities of Practice in the workplace, reward, and recognition for knowledge workers, put attention on the KM technology design, develop knowledge sharing habits and organizational and social context of knowledge sharing behavior, as these elements can influence the implementation of KM in organizations [52]. The use of appropriate technology to assist in implementing KM is another critical issue that needs to be addressed [53].…”

Section: Knowledge Management Issuesmentioning

confidence: 99%

Ontology-Based Knowledge Management Tools for Knowledge Sharing in Organization—A Review

2022

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Knowledge management (KM) comprises several processes, and one of the most important is the knowledge sharing activities. The ability of an organization to manage its organizational knowledge, specifically in the context of knowledge sharing, may enhance the organization's overall performance. Various approaches and technologies have been introduced to assist the process in achieving that target. Ontology as one of the knowledge representation methods has been becoming popular to assist knowledge sharing in the organization. Previous reviews have mainly focused on general KM issues, with little emphasis on the use of ontology in knowledge sharing. Thus, this article presents a review of several ontology-based KM tools that can support knowledge-sharing activities to provide some insight into future research in this area. Thirteen ontology-based KM tools were reviewed using ten elements' comparison criteria: the motivation, domain, source of knowledge, type of knowledge, knowledge extraction, knowledge input process, knowledge retrieval process, knowledge sharing technology, source of ontology component, and ontology methodology. The review found that several elements can be further studied to improve KM implementation in the organization, especially on the knowledge sharing dimension. This includes simplifying the knowledge extraction and retrieval process to explore a diverse range of knowledge domains from implicit knowledge sources. The review's outcome also includes proposed components and functions of an ideal ontology-based KM tool.

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Section: Knowledge Management Issuesmentioning

confidence: 99%

Ontology-Based Knowledge Management Tools for Knowledge Sharing in Organization—A Review

2022

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“…Several types of organizational knowledge have been found thus far, the two primary categories being explicit and implicit knowledge. Explicit knowledge is the knowledge that has been written down in the form of materials that can be reused, whereas implicit knowledge is the knowledge that has been learned as a consequence of job experience (Sukumaran et al, 2018). As a result, businesses require both explicit and implicit information, as well as a method for effectively managing both.…”

Section: Research Objectives and Hypothesesmentioning

confidence: 99%

“…The contrast between the previous and present knowledge networking underpins such relationship. Besides, research conducted by (Sukumaran et al, 2018) have reported on some challenging factors of KM implementation such as keeping up with the changing environment or resistance to change management, lack of encouragement through restricted or no use of some research findings, staff quality, public use of information, unintended transfer of tacit information, and failure to pursue all knowledge update programs are among those that are organization-specific. According to (Gurteen, 2007) identified a handful of these difficulties (particularly the first two) as impediments to information sharing.…”

Section: Research Objectives and Hypothesesmentioning

confidence: 99%

“…This usually requires managerial input or effort from all employees to overcome the situation. Research conducted by (Sukumaran et al, 2018) emphasized the necessity to keep up with the changing environment was mentioned as another problem. This finding points to an issue with identifying the need for change, change management, or the ability to innovate.…”

Section: Research Objectives and Hypothesesmentioning

confidence: 99%

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The New Experiential Impacts Linked to the Application of Knowledge Management in Businesses

Clement¹,

Huaicheo²,

Aloo³

et al. 2021

IJARBSS

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In recent times, the emergence of knowledge and its application is fundamental to success and failure, for individuals, societies, business and corporate governance. Therefore, there is the neeed to tap up knowledge, disseminate and use for gaining a competitive advantage, despite the existing difficulties. Hence, having a pre-requisite knowledge on staff recruitment quality, employee's behavior to change management, inadvertent tacit knowledge, and knowledge update programs and their application will help determine the success of KM implementation in companies. In the process of KM implementation, some of the constraining factors are more general and have consequences on the knowledge management implementation process. However, enhancing and sustaining a competitive advantage and developing further innovative business strategies through the knowledge management implementation process is a means to grow companies, and achieve economic prosperity. This study examines the barriers to knowledge management implementation (KMI) and how they impact the implementation process in ten (10) companies in Ghana. The investigation was conducted using a survey design, which used valid sample adequacy of 295 respondents. Multiple linear regression model and ANOVA tests were applied. Our findings discovered a linked and aggregated impacts on the in dependent variable. The study revealed that staff recruitment quality and knowledge update programs have direct and positive effect on the KM implementation process (see figure 1). However, individual's inadvertent tacit knowledge and individual's resistance to change management were not statistically significant on the knowledge implementation process (see figure 1). Hence, companies must see staff recruitment quality, resistance to change management, inadvertent tacit knowledge, and knowledge update programs as variables with either positive or negative impact on KM implementation in businesses. Findings add to existing information in the fields of business and industrial management. We conclude that

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“…Typically, KM consists of a knowledge process that is supported by infrastructure, so that management capabilities and activities can support and enhance the knowledge process. Knowledge management has been increasingly seen as one of the most important practices for organizations to improve its efficiency, effectiveness and long-term competitive advantage [8].…”

Section: Knowledge Managementmentioning

confidence: 99%

The Impact of Knowledge Management on Service Quality of News Researcher in XYZ Television

Marcos

Mashudi

2021

Annual Conference on Management and Information Technology

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The main objective of this research is to find out whether there is an impact of the implementation of knowledge management (KM) on the service quality of the news researcher (NR) work unit in the news divisions at XYZ Television. The positive influence of KM is expected to improve the service quality provided to news producers as users. So that it also has a positive or increasing impact on the quality of the news produced. This type of research is applied research, with experimental research methods. According to the level of exploration, this study uses a comparative method by comparing the results before and after the implementation of KM. According to the type of data, this study uses qualitative data. For this reason, a survey was conducted using a questionnaire before and after the implementation of KM to 28 news producers as respondents. These respondents were the total population of users who are received NR services. The rating scale used is a Likert scale. The statistical test used for this study used paired sample t-test using IBM SPSS 25, which tests the hypothesis whether there is a significant impact of KM implementation. This study has proven that the application of KM can improve the service quality of NR. This increase is indicated by the significance value of the service before and after the implementation of KM. So that this research is expected to contribute to the improvement of service quality in each work unit of news researchers in television media in Indonesia, especially in the news division.

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A Case Study on Knowledge Management Implementation in the Banking Sector – Issues and Challenges

Cited by 4 publications

References 11 publications

Ontology-Based Knowledge Management Tools for Knowledge Sharing in Organization—A Review

Ontology-Based Knowledge Management Tools for Knowledge Sharing in Organization—A Review

The New Experiential Impacts Linked to the Application of Knowledge Management in Businesses

The Impact of Knowledge Management on Service Quality of News Researcher in XYZ Television

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