A Case Study of a Customer Satisfaction Problem: Bootstrap and Imputation Techniques

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is threefold: first, review the literature on the topic of behavioural antecedents of collaboration and their impact on supply chain integration and performance; second, lay the theoretical foundations and develop a conceptual model linking behavioural antecedents of collaboration, information integration, coordination of operational decisions and supply chain performance; and third, set out operationalisation considerations. Design/methodology/approach -A conceptual model with theoretical basis on Relational Exchange Theory (RET) and extant supply chain theory is developed as a causal model that can be operationalised using structural equations modelling (partial least squares) and a "single key informant" approach. Findings -Positive relationships between behavioural antecedents of collaboration (trust, commitment, mutuality/reciprocity), information integration, coordination of operational decisions and supply chain performance (efficiency, effectiveness) are hypothesised. RET provides adequate theoretical background that leads to the theoretical establishment of hypotheses between behavioural antecedents, supply chain integration and performance, which are worth testing empirically.Research limitations/implications -The ideas presented in this paper enrich the study of behavioural factors in supply chain management and their impact on supply chain performance, and may benefit researchers in the field. The paper also sets the scene (experimental design, measurement items) for the upcoming field research. The empirical part of the work will provide the necessary evidence for the validation of the established hypotheses. Practical implications -The proposed linkages may stimulate the interest of supply chain strategists towards more collaborative relationship management and affect their decisions on the behavioural antecedents of relationship formation and management. Moreover, the proposed model may help clarify how the integration of critical operational contingencies -information, operational decisions -can help achieve superior supply chain performance. justification on the development of knowledge that will assist decision making in SCM/...

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“…listwise/pairwise deletion, mean imputation, multiple imputation) or more elaborate methodologies (see, e.g. Cordeiro et al, 2010).…”

Section: Analysis and Results Reporting In Plsmentioning

confidence: 99%

Developing a conceptual model for examining the supply chain relationships between behavioural antecedents of collaboration, integration and performance

Tsanos

Zografos²,

Harrison³

2014

The International Journal of Logistics Management

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“…SPSS 22 and Smart PLS 3.2 can evaluate the reliability and validity of the data (Zeraati et al , 2019). PLS algorithm exhibits better performance than other methodologies (Cordeiro et al , 2010). In PLS, the outer loadings, composite reliability (CR) and average variance extracted (AVE) are examined to check the multivariate analysis assumptions (Munir et al , 2018).…”

Section: Methodsmentioning

confidence: 96%

A new model for assessing the impact of ICT and digital knowledge on students’ thoughts and beliefs

Rajabion

Wakil

Badfar

et al. 2019

JEDT

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Purpose This study aimed to examine the impact of ICT and digital knowledge on students’ thoughts and beliefs. Using Information and Communication Technology (ICT) in learning and teaching processes can improve the interpretation of knowledge, not only in the learning process but also for thoughts and beliefs. Beliefs and thoughts as propositional content are understood to be a subjective manner of knowing and becoming a focal point of education process. In addition, ICT plays a vital role in enhancing the efficiency of the teaching process which can change the thoughts of learners. So, in this paper, the usage of ICT in education was considered as a key factor for improving students’ thoughts and beliefs. In addition, a conceptual model was proposed to evaluate this impact. Design/methodology/approach Data were collected from 384 students from secondary schools in Iran. For assessing the elements of the model, a complete questionnaire was designed. For statistical analysis of questionnaires, SPSS 22 and SMART-PLS 3.2 software package was used. Findings The obtained results showed the high strength of the proposed model. The outcomes indicated that digital technology acceptance positively affects students’ thoughts and beliefs. In addition, the findings showed that the role of digital knowledge, digital training facilities and digital education content on students’ thoughts and beliefs was significant. Research limitations/implications The authors deal with one experiment and so the results cannot be generalized. The trail should be repeated with many groups and in diverse contexts. Originality/value Despite the importance of the investigating the impact of ICT and digital knowledge on the students’ thoughts and beliefs, the relationship among these factors was not examined well in previous research. Thus, the investigation of the impact of ICT and digital knowledge on the students’ thoughts and beliefs is the main originality of this research. For this goal, a new conceptual model is proposed, which has 11 sub-indicators within four variables: digital technology acceptance, digital knowledge, digital training facilities and digital education content.

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“…SPSS 22 and SmartPLS 3.2 were used to evaluate the reliability and validity of the data. Partial least squares algorithm has better performance compared to other methodologies (Cordeiro et al , 2010).…”

Section: Methodsmentioning

confidence: 96%

A model for examining the role of the Internet of Things in the development of e-business

Ghouchani

Jodaki²,

Joudaki

et al. 2019

VJIKMS

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Purpose Nowadays, the Internet of Things (IoT) offers new intelligent services and business model opportunities by extending the internet connectivity into physical devices and daily objects. Recently, this technology has had a deep impact on all the aspects of human societies from industry to management and business. Therefore, the purpose of this paper is to predict the impact of using IoT services on the development of electronic business (e-business). Design/methodology/approach For evaluating the model’s elements, a questionnaire was designed. It was revised by experts with significant experiences. For statistical analysis, SmartPLS 3.2 is used. Findings The findings have confirmed the validity of the proposed model. The results also have indicated that the quality of IoT services (scalability, availability, reliability and ease of use), security of IoT services (trust, reputation, privacy and encryption) and IT knowledge of users (usage skills, awareness, experience and accuracy) have a positive and significant impact on development of e-business. Furthermore, the obtained results have revealed that the operating cost of IoT services (transmission time, storage capacity, functionality and stability) is significantly influenced by the development of e-business. Research limitations/implications By capturing a number of important factors in the proposed model, this study can provide a significant theoretical influence for researchers in the related area of interest. In fact, this study provides a worthwhile direction by assessing e-business performance, which, so far, has not been well assessed in many developing countries. Practical implications From a practical perspective, the statistical results support the crucial role of the following factors: quality of IoT services, the security of IoT services, operating cost of IoT services and IT knowledge of users. Hence, aspects relating to these factors must be the focus of attention of any organization in their endeavor to development of e-business. Originality/value This study meaningfully contributes to the knowledge and literature by focusing more on development e-business and IoT as original technology for further understanding, investigating other important features and applying advanced statistical analyses technique. By doing so, this study was able to develop the current understanding regarding the main aspects of development e-business and IoT services.

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A Case Study of a Customer Satisfaction Problem: Bootstrap and Imputation Techniques

Cited by 10 publications

References 16 publications

Developing a conceptual model for examining the supply chain relationships between behavioural antecedents of collaboration, integration and performance

Developing a conceptual model for examining the supply chain relationships between behavioural antecedents of collaboration, integration and performance

A new model for assessing the impact of ICT and digital knowledge on students’ thoughts and beliefs

A model for examining the role of the Internet of Things in the development of e-business

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