A call to action: Maximizing the pharmacy technician role through certifications

Blanchette, Lisa M.; Holler, Jacob W.; Steffenhagen, Aaron; Vakil, Niyati; Ghaffari, Mary; Powell, Martina; Terenyi, James

doi:10.1016/j.japh.2021.06.008

Cited by 4 publications

(2 citation statements)

References 10 publications

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“…The Pharmacy Technician Training Program at YNHH was established in 2016, as a product of blending ASHP/ACPE national standards with the needs of their hospital system [ 8 , 19 ]. The 23-week program curriculum combines didactic and simulation hours (280 h in total), followed by 360 h of experiential learning [ 8 ].…”

Section: Methodsmentioning

confidence: 99%

Expansion of MyDispense: A Descriptive Report of Simulation Activities and Assessment in a Certified Pharmacy Technician Training Program

et al. 2023

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Background: Yale New Haven Health (YNHH) implemented a pharmacy technician training program in 2016. The curriculum includes 14 weeks of combined didactic and simulation hours (280 h in total), followed by 360 h of experiential learning. MyDispense, an online pharmacy simulation, allows students to develop and practice their dispensing skills in a safe environment with minimal consequences for mistakes. We describe a novel innovation, expanding the functionality of MyDispense to the training of pharmacy technicians. Methods: Technician training coordinator, supervisor, faculty members with experience in MyDispense, and experiential pharmacy students created cases within the MyDispense software that were targeted towards pharmacy technician activities. Activities were aligned with current American Society of Health-System Pharmacists (ASHP)-Accreditation Council for Pharmacy Education (ACPE) Accreditation Standards for pharmacy technician education and training programs. Results: A total of 14 cases were developed to be utilized in student technician training, and account for approximately 14 h of simulation. Conclusions: MyDispense is an innovative software that could allow students to access and complete exercises, and to continue developing dispensing skills in a safe, remote environment. We identified similarities between activities performed by student pharmacists and student pharmacy technicians, expanding MyDispense to a new learner group to practice, develop and be assessed on dispensing skills within their scope, as part of a formal technician training program and in preparation for the Pharmacy Technician Certification Examination (PTCE).

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Section: Methodsmentioning

confidence: 99%

Expansion of MyDispense: A Descriptive Report of Simulation Activities and Assessment in a Certified Pharmacy Technician Training Program

et al. 2023

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“…In recent years, there has been a large expansion in the role of pharmacy technicians. In the community and ambulatory care settings, advanced pharmacy technician roles include immunizations, medication billing and reimbursement, 340 B program support, and controlled substance diversion program oversight [24]. In addition, diversifying the pharmacy technician role and shifting away from traditional product dispensing positively impacts pharmacy technician job satisfaction, increases self-actualization, and provides meaningful activities that benefit work performance [25].…”

Section: Introductionmentioning

confidence: 99%

Implementation of a Pharmacy Follow-Up Program for Dispensed Opioid Medications

Skoy,

Frenzel,

Pajunen

et al. 2023

IJERPH

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Background: There have been multiple reported pharmacy initiatives to reduce opioid misuse and accidental overdose to address our nation’s public health crisis. To date, there has not been a description in the literature of a community pharmacy follow-up initiative for dispensed opioids. Methods: A follow-up program was designed and implemented in community pharmacies as part of a previously developed opioid overdose and misuse prevention program (ONE Program). Five to twelve days after the dispensing of an opioid, pharmacy technicians called the patient to follow up on opioid safety topics. Pharmacy technicians used a questionnaire to inquire about medication disposal plans, if the patient was taking the medication more than prescribed, medication side effects, and if the patient needed a pharmacist consultation. The results from that questionnaire were documented. Results: During the first 18 months of the follow-up program, 1789 phone calls were completed. Of those contacted, 40% were still using their opioid medication, and over 10% were experiencing side effects which triggered a pharmacist consult. Patients were reminded of proper medication disposal methods, and most patients (78%) desired to dispose of unused medication at the pharmacy medication disposal box. Conclusions: Follow-up phone calls post-opioid medication dispensing were shown to add value to a previously established opioid misuse and accidental overdose prevention program and allowed for the fulfillment of the Pharmacist Patient Care Process.

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Cultures of support and resilience are associated with certified pharmacy technicians embracing new roles

Desselle

Wasem²,

Woodyard³

et al. 2023

Research in Social and Administrative Pharmacy

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A call to action: Maximizing the pharmacy technician role through certifications

Cited by 4 publications

References 10 publications

Expansion of MyDispense: A Descriptive Report of Simulation Activities and Assessment in a Certified Pharmacy Technician Training Program

Expansion of MyDispense: A Descriptive Report of Simulation Activities and Assessment in a Certified Pharmacy Technician Training Program

Implementation of a Pharmacy Follow-Up Program for Dispensed Opioid Medications

Cultures of support and resilience are associated with certified pharmacy technicians embracing new roles

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