“…A comprehensive review work on nurse scheduling is presented by Burke et al (2004), while Gans et al (2003) review studies on telephone call centers. Several variations of the staff scheduling problem can be found in literature, considering: different employees' skills and availability (Loucks and Jacobs (1991)), different contract types (Brusco and Johns (1996), Bard et al (2003)), employees with different productivity levels (Thompson and Goodale (2006)), staff mixed skills and weekend off requirements (Rong (2010)), hierarchical rules (Ulusam Seçkiner et al (2007)), work shifts flexibility in terms of starting-times (Ni and Abeledo (2007)) or in terms of breaks (Bechtold and Jacobs (1990), Rekik et al (2009)), among others.…”