A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites

Pang, Min‐Seok; Suh, Woojong; Kim, Jong-Ho; Lee, Heeseok

doi:10.2753/jec1086-4415130305

Cited by 15 publications

(16 citation statements)

References 68 publications

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“…Cardozo [24] presented the term "satisfaction" first; he thought that it signified what people felt about the difference between how much they paid and what they acquired in return. Satisfaction has been widely and successfully used in consumer and service literature, with a recent extension into e-service studies [25,26]. Thus, studies have explored "user satisfaction" for information systems and Internet users.…”

Section: Customer Satisfactionmentioning

confidence: 99%

The Customer Citizenship Behaviors of Food Blog Users

et al. 2015

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Abstract:Compared with previous studies that have focused on customers' behavioral intentions or the factors that influence purchase behaviors on blogs or discussion boards, in this study, we examine the factors of independent food blogs or discussion boards that influence users' customer citizenship behaviors. Six food blogs were selected based on the flow rate and food diaries. 323 Subjects were chosen from the blog user population and then interviewed to develop the data needed for this study. The results indicate that psychological needs, customer satisfaction, and customer-company identification positively affect customer citizenship behaviors. High satisfaction of customer-orientation is a critical management strategy on food blogs. This study adapts physically existing organizational behavior theory through appropriate inference and modification for virtual community. Unlike past studies that focused on customer purchase intention, this study emphasizes customer value and social media of the virtual community.

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Section: Customer Satisfactionmentioning

confidence: 99%

The Customer Citizenship Behaviors of Food Blog Users

et al. 2015

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“…Pero esto es diferente en los resultados obtenidos en nuestro mapeo sistemático. Las técnicas son alineadas a los objetivos del negocio, buscando reutilizar requisitos utilizando benchmarking [12] y automatizando esta tarea, [23,36,39,78,91].…”

Section: Discusión De Los Resultadosunclassified

Metodologías, técnicas y herramientas en ingeniería de requisitos: un mapeo sistemático

Carrizo

Rojas

2018

Ingeniare. Rev. chil. ing.

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Obtener y definir requisitos en etapas tempranas de un proyecto de software es una tarea compleja, por lo que diversos trabajos se han propuesto ayudar en las distintas actividades de la ingeniería de requisitos. Sin embargo, saber en qué áreas de la ingeniería de requisitos existen mayor cantidad de estudios y qué tipo de ellos se han identificado, es crucial para el desarrollo de nuevas investigaciones y búsqueda de soluciones. Este trabajo pretende identificar cuáles son los focos de interés en la literatura científica en ingeniería de requisitos considerando metodologías, técnicas y herramientas, además obtener un registro de estudios orientados a cada actividad de la ingeniería de requisitos. Para el desarrollo de este estudio, se realizó un mapeo sistemático en las bases de datos WOS, IEEEXPLORE y ACM DL. Los resultados obtenidos en 80 artículos seleccionados, se muestra un principal foco de interés en la contribución de técnicas y herramientas tanto en las actividades de educción como análisis de requisitos. La mayoría de los estudios identificados son recientes por lo que aún se requiere validación empírica para ser adoptados por la industria del desarrollo de software. Palabras clave: Ingeniería de requisitos, educción de requisitos, análisis de requisitos, especificación de requisitos, estudio de mapeo sistemático.

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“…Other WB approaches do not deliver timely results -forcing management to implement changes post hoc (Pang et al, 2009). Being adaptable to an industry's target requirements, researchers can use the WAM artifact as an efficient and effective monitoring tool, and may even suggest new solutions (as scenarios or options) to managers of the corporate.…”

Section: Management Aspectsmentioning

confidence: 99%

A design science research approach to website benchmarking

Cassidy

Hamilton

2016

Benchmarking: An International Journal

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Abstract:Purpose -The literature identifies current approaches to website benchmarking are timeconsuming, generally survey-based, and lack agreement on what website components to measure and how these may be measured. A comprehensive and integrated artifact is developed to evaluate and benchmark websites, thereby allowing possible website repositioning to better fit consumer expectations. A theoretical explanation of website benchmarking is provided.Design/methodology/approach -Design Science Research Methodology (DSRM) establishes a website analysis method (WAM) artifact. This WAM artifact solves the DSRMidentified website benchmarking problem using a six activities process (problem identification, solution objective, artifact design/development, artifact demonstration, artifact evaluation, results communication).Findings -This study's rough-cut, mutually-exclusive, causal-summing, set-theory approach to website benchmarking enables scores and comparisons to be established. Functional and domain scores can then be used to modify the website and to encourage consumers into making behaviorally-related transaction decisions.Research implications -The WAM artifact encompasses 28 functions, and 3 domains. This approach allows new emergent components and/or functions to be included as upgrades and redundant components to be removed. The WAM artifact allows benchmarking comparisons or website upgrades to be optimized. Practical implications -The DSRM artifact WAM is software programmable, easy to implement internally or externally and user friendly.Originality -DRSM identifies the benchmarking problem and uses rough cut set-theory with mutual-exclusivity and causal-summing to enable the WAM artifact as an objective solution. This is a new comprehensive approach to website benchmarking and has competitive and website behavioral implications for corporates.

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A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites

Cited by 15 publications

References 68 publications

The Customer Citizenship Behaviors of Food Blog Users

The Customer Citizenship Behaviors of Food Blog Users

Metodologías, técnicas y herramientas en ingeniería de requisitos: un mapeo sistemático

A design science research approach to website benchmarking

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