A 2020 research commentary on the trust repair life cycle for “How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce.”

Xuehe, Zhang; Malik, Muhammad Jawad; Cui, Yubao; Peng, Xiaobao

doi:10.1016/j.elerap.2020.100945

Electronic Commerce Research and Applications

2020

DOI: 10.1016/j.elerap.2020.100945

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A 2020 research commentary on the trust repair life cycle for “How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce.”

Zhang Xuehe

Muhammad Jawad Malik

Yubao Cui

et al.

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Research on the influencing factors and the differences between the initial trust and continuous trust of online health community users

Wang,

Liang,

Liu

et al. 2024

Neural Comput & Applic

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Research on the influencing factors and the differences between the initial trust and continuous trust of online health community users

Wang,

Liang,

Liu

et al. 2024

Neural Comput & Applic

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A 2020 research commentary on the trust repair life cycle for “How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce.”

Cited by 1 publication

References 16 publications

Research on the influencing factors and the differences between the initial trust and continuous trust of online health community users

Research on the influencing factors and the differences between the initial trust and continuous trust of online health community users

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