“…Several studies have found that between 25 and 80% of patients may receive conflicting information about their illness and its management (Blendon, Schoen, DesRoches, Osborn, & Zapert, 2003; Carpenter et al, 2010; Coleman, Smith, Raha, & Min, 2005), across diseases as diverse as cancer (Gray, Fitch, Phillips, Labrecque, & Klotz, 1999; Mills & Davidson, 2002), cardiopulmonary disease (Trewin & Veitch, 2003), rheumatic disease (Carpenter et al, in press, 2010; Lim et al, 2007), low back pain (McIntosh & Shaw, 2003), and mental illness (Pollock et al, 2004). Notably, patients most often receive conflicting information from two doctors (Carpenter et al, in press).…”