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Abstract

Athletes with disability have the same rights as everyone else to be active in physical exercise and sport. They are becoming more demanding and conscientious of the sports services they desire and they search for the best. In order to survive and win athletes confidence sport clubs must learn how to provide their athletes good service quality. Service quality in sport clubs emerges in the literature as an important theoretical framework that provides the basis for a holistic analysis of Hierarchical Service Quality Model (HSQM) in three dimensions which involved in goal attainment and, more broadly, athletes satisfaction. The hierarchical approach for examining services quality based on the work of Brady and Cronin (2001) explains that service quality depends on a number of dimensions. The purpose of this study was to record the service quality perceptions of 131 (N=131) athletes with disability of thirty-five sports clubs in Greece. Alpha coefficients for all scales indicated reliability. The results revealed that all athletes express positive perceptions of service quality for sport clubs who participate according to three dimensions of Brady and Cronin scale (natural environment, interaction, result).

The Effect of Service Quality on Achievement Motivation in Kurash Sport in Indonesia: Analysis Based on Category as Moderator

“…The quality of services described in this study includes several factors, such as the quality of coaches, training facilities, club management, performance in the organization and sports coaching, especially for talented athletes. The quality of service in each type of sport is very important to pay attention to and improve gradually so that athletes can feel satisfaction during training and satisfaction while being an athlete (Graikinis-Evaggelinos et al, 2019;Günel & Duyan, 2020;Putro et al, 2020;Lumintuarso et al, 2021;Sousa et al, 2024). Because with satisfaction, the athlete feels well cared for and nurtured (Duenãs-Dorado et al, 2021;Sanmiguel-Rodríguez, 2021).…”