465 – Effect of transactional analysis education to nurses on patients’ satisfaction

Abstract

Introduction:Patient satisfaction is an important indicator of quality of care and health facilities. It is a predictor of patient willingness to follow treatment regimen.Objectives:Patient perception of nurse caring has been associated with positive patient outcomes, better postoperative functional status and less symptom distressAims:To determine efficacy of transactional analysis training on inpatient‘s satisfaction of nurses.Methods:This study was performed as a double blind, experimental design with participants assigned to either an intervention or a control group. The participants were the nurses who worked in the morning shift of a general hospital in Iran.The intervention group received a brief training of transactional analysis by psychiatrist. Self-administered Satisfaction Questionnaire was used for assessing Patients’ satisfaction one week and one month and three months after training. Chi squares and t-test were used for Data analysis.Results:The study was conducted on 25 nurses in two groups of intervention and controls. twenty nurses (91.7%) were female and two nurses (8.3%) were male. Range of work experience was from 3 years to 20 years. There was a significant difference between patients’ satisfaction with intervention and control groups one week after TA education (P< 0.05).Conclusions:Application of the education intervention program provided a desirable effect by improving inpatients’ satisfaction.

Effects of a Care Workshop on Caring Behaviors as Measured by Patients and Patient Satisfaction

“…Nurses who are more caring employ more patient-centered caring skills in clinical practice, and patients feel more cared for and satisfied with the nursing care [18]. Educational programs enhance nurses' caring knowledge and practical competence to ensure that patients are willing to receive treatment, thereby enhancing patient satisfaction [16] [19]. The results of this study revealed that the scores of nurse caring and patient satisfaction significantly increased between the pretest and the posttest.…”

“…In an experimental study, Yeakel and colleagues (2003) [15] examined the impact of patient satisfaction after nurses participated in a multifaceted staff intervention; the results showed that the patients admitted after the intervention judged nurses as more caring and reported greater satisfaction than did patients admitted before the intervention. Sheikhmooesi et al (2013) [16] investigated the efficacy of a caring education program for nurses on inpatient satisfaction and found that the intervention program significantly improved inpatient satisfaction (p < 0.05).…”