4.4 “Money in Your Hand”: M-PESA and Mobile Money in Kenya

Mahoney, Dillon

doi:10.1525/9780520962514-030

Cited by 1 publication

(3 citation statements)

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“…With this in mind, I will examine the circumstances in Kenya that have made M-Pesa the most popular mobile money application in the country and around the world. Despite the effect of sociocultural factors in the diffusion of communication technologies, few empirical studies (Gajjala & Tetteh, 2013;Hayes & Westrup, 2012;Mahoney, 2017) have looked at the influence of these factors on the adoption and use of M-Pesa.…”

Section: List Of Tablesmentioning

confidence: 99%

“…This perception has been emboldened by the fact that more and more individuals in Kenya are in a position to utilize their mobile telephones to conduct financial transactions. In a short span of time of less than a decade, mobile money has become a part of everyday development in Kenya as evidenced by people's use of the service to accomplish a variety of functions such as transfer money, save, and pay bills, among other uses (Mahoney, 2017).…”

Section: M-pesa Localization and Developmentmentioning

confidence: 99%

“…It is ironic that consumers bore the brunt of fraud, and faced financial risk yet they were the bedrock of Safaricom's business. As agents told me, and as (Mahoney, 2017) notes, rather than confront the problem, Safaricom shifted the blame on individual users. Safaricom must do more to protect consumers from fraud.…”

Section: Impediments Of Mobile Money For Developmentmentioning

confidence: 99%

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Communication technology, capabilities and livelihoods

Tuwei¹

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Their works, guidance and support have propelled me in my journey through academic life. In particular, Dr. Tully's advice helped me to refine my thought process to the study of mobile money and development in Kenya. I appreciate her availability to review my dissertation drafts. In addition, the research projects we have worked on together have positively influenced my academic career immensely. I also want to thank Dr. Brian Ekdale for the moral support and for being a great research collaborator. I could not have made it to the Doctoral program without the help of Dr. Samuel Mwangi and Dr. Nancy Muturi, for advising me during the Master's program at Kansas State University. In particular, Dr. Muturi shaped my research interests by introducing me to the field of communication for social change and development. I owe the deepest gratitude, appreciation, and love to my wife Eve, our daughter Berur and my family in Kenya for their sacrifice, encouragement and unflinching support-thanks to all my friends and colleagues with whom we have shared ideas. This research would not have been possible without the input of the people of Chepkoilel in Kenya-I want to thank all the informants who shared their stories and welcomed me into their homes and in their community. They are the reason I was able to complete this dissertation. To them all I say kongoi.

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Section: List Of Tablesmentioning

confidence: 99%

Section: M-pesa Localization and Developmentmentioning

confidence: 99%

Section: Impediments Of Mobile Money For Developmentmentioning

confidence: 99%

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