360° Virtual Reality Video Tours Generation Model for Hostelry and Tourism based on the Analysis of User Profiles and Case-Based Reasoning

Abstract

This paper proposes an adaptive software architecture focused on hotel marketing based on immersive virtual reality (VRI) with 360°videos, which includes a component based on Case-Based Reasoning (CBR) to provide experiences that correspond to the analysis of user profiles. For the validation of the system, considering that the use of VR can trigger experiences in several dimensions, affective, attitudinal and behavioral responses, as well as the cognitive load were evaluated using visualizations of 2D photographs contained in hotel websites , which were compared with 360°videos in a VRI environment. To test the hypotheses, a quasi-experimental study was conducted with an independent sample group, in which subjects were randomly assigned to the two types of visualizations. The contribution of the article lies in the incorporation of marketing concepts and approaches in VRI experiences with 360°videos through virtual objects that are used by the software architecture, as well as in the proposed validation of the effectiveness of the proposal.

Experiential-sensorial adaptive system model for hospitality based on 360° VR videos and case-based reasoning

“…available in [56]). Test 1 obtained significantly lower scores in the mental demand scale compared to Test 2, equivalent to 12.5%.…”

“…Affective answers. Differences were recorded in the responses between Test 1 and Test 2 in most items related to the affective load dimension (refer to the 2D Affective Dimension table available online [56]). The highest statistically significant difference was 17%, corresponding to the female gender.…”

Innovativeness or Involvement: How Virtual Reality Influences Nostalgic Emotion and Imagery in Travel Intention

“…VR generates higher customer engagement, positively impacting mental imagery and sense of presence (Alyahya & McLean, 2022; Bogicevic et al, 2019; McLean & Barhorst, 2022). VR and 360 Virtual Tours elicit more positive emotions and opinions compared to less immersive technology (Alfaro et al, 2022; Zeng et al, 2020). VR facilitates tourist learning, especially among women, in the planning stage (Lo & Cheng, 2020).…”