The Importance of Smiling

Akhbari, Maryam

doi:10.1016/j.jemermed.2017.01.013

Cited by 1 publication

(2 citation statements)

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“…This is in line with the opinion that smiling is very important in the EDs, considering that EDs are units with many challenges, various diseases, and unpredictable emergency situations. The crowded environment of EDs and various emotional responses of family members, like grief, anger, anxiety, and fear, make a smile very meaningful (Arshad, 2017;Australian College for Emergency Medicine, 2014;Finlayson, 2010). It means that emergency services are demanded to be promptly precise and responsive to high patient stressors.…”

Section: The Importance Of Smiles In Emergency Servicesmentioning

confidence: 99%

“…Naturally, there is an inappropriate time to smile in an emergency department with complex conditions. However, it should be considered that a smile stimulates the release of endorphins and dopamine, which helps to feel more relaxed to reduce patient stressors and nurse stressors (Arshad, 2017). Smiling during nurse-patient interactions in the emergency services may become a key success to enhance the communication process.…”

Section: The Importance Of Smiles In Emergency Servicesmentioning

confidence: 99%

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The Experiences and Meanings of Nurses’ Smiles to Patients in the Emergency Department

Fitriana

Santoso

Dharmana

2020

Nurs. Med. J. Nursing

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Background: Psycho-emotional aspects play an important role in both health services and health workers in the emergency department. Smiles are forms of interactions between nurses and patients that are given in providing health services to patients in terms of nonverbal communication. However, high workloads in the emergency unit may hinder nurses from smiling. Purpose: This study aimed to explore the experiences and meanings of nurses’ smiles to patients in the emergency department.Methods: This study employed a qualitative design with a descriptive phenomenological approach. Thirteen participants were recruited through purposive sampling using the inclusion criteria, such as emergency nurses with more than three years of work experience and nurses who had attended training on effective communication. Data were collected through in-depth interviews with semi-structured questions and analyzed using the Colaizzi’s phenomenological approach. Results: The study generated four themes, namely, the importance of smiles in emergency services, the miracle of smiles, the hindrances for emergency nurses to smile, and that smiles and humor in an emergency situation are important for children. Conclusion: The study concluded that nurses’ smiles had a significant benefit on emergency department services as a form of interpersonal relationship, although the practice still needs to be improved. Nurses are expected to be able to apply smiles in communicating with patients and their families in the emergency departments.

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Section: The Importance Of Smiles In Emergency Servicesmentioning

confidence: 99%

Section: The Importance Of Smiles In Emergency Servicesmentioning

confidence: 99%