‘It was just nice to be able to talk to somebody’: long-term incapacity benefit recipients' experiences of a case management intervention

Abstract

Case management approaches may offer a supportive environment in which the health needs of those in the long-term receipt of IB can be addressed.

A Scoping Review of Telehealth-Assisted Case Management for Chronic Illnesses

“…The first implication is for future CM research. Although this review demonstrated that telehealth-assisted CM is efficient and efficacious in chronic illness care (Klobucar et al, 2012; Reese et al, 2019), few studies have identified delivery modes for telehealth platforms or types of telehealth CM services that are effective for patients (Margolis et al, 2013; Warren et al, 2013); thus, future studies should explore these areas for chronic illness care. Studies included in this review used a variety of modes of telehealth services, including text messages on mobile phones, Internet contacts on tablet PCs, and mobile applications.…”

“…Types of services were similarly varied: studies telemonitored biological data, delivered web-based education, and counseled patients. While some studies demonstrated that specific delivery modes by telehealth may have resulted in positive biological and psychological outcomes (Margolis et al, 2013; Warren et al, 2013), more research into delivery modes and types of telehealth-assisted CM is needed.…”

Help for heroes? Evaluating a case management programme for ex-service personnel in the United Kingdom

“…16,17 These evaluations have also found that the personal and holistic nature of case management was a key driver in the improvement of health and wellbeing among participants. 18,19 What this study adds This study is one of the first in the United Kingdom to evaluate a specialist case management service targeted at the health and wellbeing needs of ex-service personnel.…”

“…Additionally, it is known that case management can be beneficial and potentially cost-effective for those in the general population with long-term health conditions, particularly in terms of mental health. 16,17 These evaluations have also found that the personal and holistic nature of case management was a key driver in the improvement of health and wellbeing among participants. 18,19…”

After Atos Healthcare: is the Employment and Support Allowance fit for purpose and does the Work Capability Assessment have a future?

“…It is also clear that if this is to be successful, a multi-agency approach which draws on the expertise of numerous professionals will be required. Case management approaches that focus on improving health can be successful (Bambra 2010;Warren, Garthwaite, and Bambra 2013;Warren, Wistow, and Bambra 2014) but they require proper resourcing, and the building of trust between practitioners and service users; they also take time, they do not yield instant results. As such, it would seem unlikely that outsourced providers in the mould of ATOS are likely to find such a process manageable or financially viable.…”