“…This team can leverage a range of tools to facilitate inspiration, ideation, and implementation of feasible, viable, and desirable elements of the PRO program and platform, tailored to the service line. 18 Such tools include pathway mapping, interviews with staff and patients, and observations of existing workflows to better understand barriers, needs, and drivers for optimizing clinical integration. At The University of Texas at Austin, Dell Medical School, a human-centered design approach (a creative approach to complex problem solving that starts with the people we are designing for—in this case, our patients and clinical team) has been used, incorporating a selection of tools from the designer's toolkit, to uncover opportunities for improving the user experience (Supplemental Figure 1, http://links.lww.com/JAAOS/A930).…”