Abstract:This study aims to evaluate the service quality provided by the four-and five-stars' hotels in both Erbil and Duhok governorates in Kurdistan Region, Iraq. The sample frame of 35 hotels is used which represent 61% of the total hotels in the two governorates, a structured questionnaire was adapted and distributed to 150 administrators in all departments (manager of the hotel, his assistant and the heads of the departments), 134 were obtained, and 129 questionnaires was valid for the analysis. The results indica… Show more
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