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Abstract

Article HistoryEfficient emergency response needs a multi-disciplinary approach which in turn calls for a high level of collaboration and coordination among the involved safety agencies. Furthermore, in order to cope with the complexity, uncertainty and dynamic nature of an emergency, flexible information and communication systems are required. Based on experiences from the military domain, strategic concepts which can improve information sharing and collaboration can be derived and adapted towards enhancing emergency response information systems and operational effectiveness. This study purports to review the state of the art in this field providing recommendations for emergency response policy makers, professionals and researchers.Contribution/Originality: The paper contributes in the existing literature by reviewing the state-of-the-art in the field of emergency response and provides recommendations for policy makers, professionals and researchers towards enhancing emergency response information systems and operational effectiveness.