Relating family satisfaction to the care provided in intensive care units: quality outcomes in Saudi accredited hospitals

Abstract

ObjectivesThis study aims to identify the satisfaction levels of the family members of patients in intensive care units.MethodsThis is a cross-sectional analytical study. General intensive care units offer a variety of services to clinical and surgical patients. For the purpose of this study, a trained interviewer communicated with the families of patients, either before or after visiting hours.ResultsThe study included 208 participants: 119 (57.2%) males and 89 (42.8%) females. Seventy-three (35.1%) of the patients attended a private hospital, and 135 (64.9%) attended a public hospital in the city of Al Madinah Al- Munawarah. All of the participants were either family members or friends of patients admitted to the intensive care units at the hospitals. The responses of both groups yielded low scores on the satisfaction index. However, a relatively high score was noted in response to questions 2, 6, and 10, which concerned the care that was extended by the hospital staff to their patients, the courteous attitude of intensive care unit staff members towards patients, and patients' satisfaction with the medical care provided, respectively. A very low score was obtained for item 11, which was related to the possibility for improvements to the medical care that the patients received. Overall, greater satisfaction with the services offered by the public intensive care units was reported compared to the satisfaction with the services offered by the private intensive care units.ConclusionAn overall low score on the satisfaction index was obtained, and further studies are recommended to assess the current situation and improve the satisfaction and quality of care provided by intensive care units.

Needs of family members of patients with cardiovascular diseases under intensive care

“…The satisfaction of family members is an important aspect in the evaluation of the quality of care offered in health institutions, being an essential part of the responsibilities of health professionals who work in intensive care (17) . However, domains with lower satisfaction, especially proximity, may be related to the little time spent with the patient and the number of visits, typical conditions of the studied site.…”

Persepsi Keluarga terhadap Partisipasi Keluarga dalam Merawat Pasien di Ruang ICU: Studi Kualitatif

“…Keterlibatan keluarga dalam perawatan pasien kritis diwujudkan dalam bentuk partisipasi. Hardin mengatakan bahwa partisipasi keluarga meningkatkan kesehatan pasien, mempercepat pemulihan pasien, mengurangi stres, memberikan kepedulian dan harapan keluarga (Khatri and Thulung, 2018;Mahrous, 2017). Penelitian yang dilakukan Malliarou et al mengatakan bahwa partisipasi keluarga dalam memberikan perawatan kepada pasien dapat mempengaruhi pemulihan secara optimal meskipun pasien dalam keadaan tidak sadar (Malliarou, 2014;Fateel and O'Neill, 2015;Kamaliah, 2014).…”

The extent of family satisfaction to relatives’ care in the intensive care units in Saudi Arabia

“…One of the essential factors in evaluating the quality of care provided to patients is to evaluate the level of patient satisfaction with the services offered to them (Mahrous, 2017). Intensive care unit (ICU) is essential department in the hospital.…”