Challenges in the Reception With Risk Classification From the Perspective of Nurses

Abstract

Objective: to understand the challenges perceived by nurses in the process of reception with risk classification. Method: this is a qualitative, analytical research, conducted with nurses working in the reception with risk classification in four Emergency Care Units in the North-Central region of Goiás, Brazil, in the period from October 2019 to February 2020. Results: the following thematic categories emerged, characterized as difficulties faced in the emergency service in view of the perception of the nurse classifier: “Demand issues”; “Informational issues”; “Care issues” and “Organizational issues”. Conclusion: we found demand challenges that contribute to overcrowding as an outcome, and informational, care, and organizational challenges understood as basic challenges. This study helps the intervention in a timely manner to modify the reality of the health service.

Challenges faced by nursing in the emergency room for the care of trauma victims: an integrative literature review

“…However, it is essential to recognize that the humanization of care in the emergency room enriches emergency care, enhances patient rehabilitation, and can even reduce hospitalization time, when possible (Gomes et al, 2019;Perboni et al, 2019;Sampaio et al, 2022).…”

“…In addition, it is important to offer humanized care, respecting the patient's privacy and decisions, and establishing contact with the family to provide information and comfort. (Perboni et al, 2019;Costa et al, 2022;Sampaio et al, 2022).…”