Organizational Change and Communication in Quality Service Improvement for Users of the Information Technology at the State Secretariat of Finance of Pernambuco
Abstract:The State Secretariat of Finance of Pernambuco (SEFAZ), has developed since 1997 an extensive program of modernization, mainly concerning Information Technology (IT), encompassing in its Management Model, the organizational changes that place serious challenges to the management of IT inside SEFAZ, especially regarding the users support. This work has had as main objectives, to identify and to evaluate the existing difficulties concerning IT at SEFAZ, concentrating attention on the users support, focusing the … Show more
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