Pengaruh Physical Evidence terhadap Loyalitas Nasabah Bank Syariah: Peran Kepuasan sebagai Variabel Pemediasi

Basyir, Muhammad

doi:10.35870/emt.v4i2.155

Cited by 3 publications

(3 citation statements)

References 16 publications

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“…Kepuasan nasabah merupakan ukuran penting dalam menilai kinerja suatu lembaga perbankan. Hal ini muncul dari perbandingan antara harapan nasabah terhadap layanan yang diinginkannya dengan layanan yang diterimanya secara actual (Basyir, 2020). Tingkat kepuasan nasabah sangat dipengaruhi oleh seberapa baik lembaga perbankan memberikan nilai tambah melalui produk dan layanannya (Adriansyah, Wijayanto, & Aulia, 2022;Afrizal, Siregar, & Sugianto, 2022).…”

Section: Pendahuluanunclassified

Analisis Pengaruh Kualitas Pelayanan, Nilai yang Diterima, dan Citra Perusahaan terhadap Kepuasan Nasabah Tabungan di PT. Bank Syariah Indonesia (BSI) Kota Sorong

Irawan,

Sahetapy,

Nurlela

2024

emt

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This research aims to analyze the impact of service quality, value received, and company image on savings customer satisfaction at PT. Indonesian Sharia Bank (BSI) Sorong City. The research sample consisted of 177 savings customers selected using the convenience sampling method from the total population of PT savings customers. Indonesian Sharia Bank (BSI). Primary data was collected through questionnaire distribution. Data analysis was carried out using multiple linear regression. Hypothesis testing was carried out partially (t-test) and simultaneously (F test) with a significance level (α) of 5%. The research results show that the independent variables, namely service quality, value received, and company image, significantly influence PT savings customer satisfaction. Bank Syariah Indonesia (BSI) both partially (t-test) and simultaneously (F-test). Of these three variables, service quality is the variable that has the most dominant influence on customer satisfaction at PT. Indonesian Sharia Bank (BSI).

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Section: Pendahuluanunclassified

Analisis Pengaruh Kualitas Pelayanan, Nilai yang Diterima, dan Citra Perusahaan terhadap Kepuasan Nasabah Tabungan di PT. Bank Syariah Indonesia (BSI) Kota Sorong

Irawan,

Sahetapy,

Nurlela

2024

emt

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“…Kepuasan kerja guru merupakan bentuk tanggapan, baik itu positif atau negatif atas pengakuan yang diperoleh dari situasi dan kondisi yang dialami oleh guru terkait pekerjaannya (Ali & Anwar, 2021). Kepuasan kerja didefinisikan sebagai sejauh mana seorang karyawan merasa termotivasi dan puas dengan pekerjaannya (Basyir, 2020;Idiegbeyan-Ose et al, 2019;Martono & Wulansari, 2018;Tepayakul & Rinthaisong, 2018). Kepuasan kerja terjadi ketika seorang karyawan merasa memiliki stabilitas pekerjaan, pertumbuhan karir dan keseimbangan kehidupan kerja yang nyaman (Amri, 2015;Aruldoss et al, 2020).…”

Section: Pendahuluanunclassified

Pengaruh Kepuasan Kerja terhadap Kinerja Guru Sekolah Menengah Kejuruan

Murwaningsih

2022

JDC

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This study aims to determine the effect of teacher job satisfaction on teacher performance. This research is quantitative research with correlational type. The research was conducted in several areas of Central Java, Indonesia. The sample of this research is a certified business and management vocational high school teacher. There are a number of 155 teachers who become the research sample. Collecting data using a questionnaire tool in the form of job satisfaction questionnaires and teacher performance questionnaires. To produce a good instrument, researchers tested the validity and reliability of the questionnaire instrument before it was distributed to all research samples. This research uses Structural Equation Modeling (SEM) analysis technique which is operated with Linear Structural Relationship (LISREL). The results of this study resulted in the finding that job satisfaction had no impact on teacher performance. The findings of this study can be a theoretical and practical reference for policy makers to pay more attention to aspects of improving teacher performance in order to maximize the quality of education in all regions of the world. Future researchers are expected to examine other factors that influence teacher performance, such as principal leadership or family conflict.

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“…Some consumers choose foreign-made products because they are considered to be of higher quality than domestically-made products [6,7]. Whereas domestically made products are no less good than foreign products [8,9]. Like the product that I will convey carefully this time, namely the Maspion product which continues to make changes to its products so as not to lag far behind foreign products [10,11].…”

Section: Introductionmentioning

confidence: 99%

The Influence of Country of Origin and Product Knowledge on Purchase Intentions and Product Evaluation as Mediation Variables

Yusuf

Sarboini

2021

IJER

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This study was done to examine the effect from the country of origin and knowledge of product on purchase intention and product evaluation as mediating variable (study at electronics product, Maspion at Banda Aceh), the respondents of this study is Banda Aceh's society (purposive sampling). Model analysis in this study is using path analysis. Based on the result of the analysis found that country of origin have an influence on purchase intention, knowledge of product have no influence on purchase intention, country of origin have an influence on product evaluation, knowledge of product have to influence on product evaluation, evaluation product have an influence on purchase intention, the effect from the country of origin to purchase intention mediated by product evaluation, and the knowledge of the product to purchase intention mediated by product evaluation.

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Pengaruh Physical Evidence terhadap Loyalitas Nasabah Bank Syariah: Peran Kepuasan sebagai Variabel Pemediasi

Cited by 3 publications

References 16 publications

Analisis Pengaruh Kualitas Pelayanan, Nilai yang Diterima, dan Citra Perusahaan terhadap Kepuasan Nasabah Tabungan di PT. Bank Syariah Indonesia (BSI) Kota Sorong

Analisis Pengaruh Kualitas Pelayanan, Nilai yang Diterima, dan Citra Perusahaan terhadap Kepuasan Nasabah Tabungan di PT. Bank Syariah Indonesia (BSI) Kota Sorong

Pengaruh Kepuasan Kerja terhadap Kinerja Guru Sekolah Menengah Kejuruan

The Influence of Country of Origin and Product Knowledge on Purchase Intentions and Product Evaluation as Mediation Variables

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