Conflict as a possible catalyst for democratic relations in the work of the Family Health team

Abstract

Objective: To analyze conflict situations in the basic care team as possible catalysts of democratic relations at work, favoring team performance. Method: A qualitative study with a family health team from a municipality in the interior of São Paulo State. The data collected included systematic observation and interviews with workers who were organized and analyzed from the confrontation with the theoretical reference of the health work process. Thematic content analysis was used. Results: 16 workers participated. The data are organized into two thematic categories: the reception of unity as a place where conflicts become more explicit, and the conflict as an opening for building democratic relationships in teamwork. Conclusion: Receiving users at the reception and who will or will not work in this space reveals different values and conceptions about the care each professional provides, and constitutes a situation that generates conflict. However, opposing ideas in the conflict are fruitful because they are able to complement each other and provide a qualitative leap in team relations, with a tendency to influence a reduction in the vulnerabilities of the relations between the subjects. This is a pressing and current need in the discussion involving the reorganization of health practices.

Nursing supervision: interfaces with power relations in family health

“…This condition may be a consequence of the team's omission, demonstrated in the little proactive attitude in everyday decision-making processes. It seems that the team does not feel like having co-responsibility for what happens in the work process, maintaining the status quo; otherwise, the team would have to position itself in several aspects, including the exposition of what they think, which would place its elements in the arena of power relations, with multiple unfolding, such as conflict establishment (20) .…”

A supervisão exercida pelo enfermeiro: interfaces com as relações de poder na saúde da família

“…Essa condição pode ser consequência da omissão da equipe, demonstrada na postura pouco proativa nos processos decisórios cotidianos. Parece que a equipe não se sente tão desejante de corresponsabilização do que acontece no processo de trabalho, pressupondo a manutenção do status quo; caso contrário, a equipe teria que se posicionar em vários aspectos, inclusive na exposição do que pensa, o que colocaria os seus elementos na arena das relações de poder, com múltiplos desdobramentos, como a instauração do conflito (20) .…”

Simulated scenes: a pedagogical experiment to reflect about conflict management in nursing care

“…Thus, they are permeated by the social interaction present in the services and conditioned by the work process of the organization. Therefore, it is not the general and subjective human relationships that are in conflict, but those shaped by the concreteness of the interactions during life (8) .…”