Abstract:Self-assessment in higher education institutions is a topic of increasing interest for the academic community, researchers, the government, and society. This process allows us to map the reality of the institution, becoming the foundation for proposing improvement actions. Self-assessment offers the potential to manage changes if they are considered in decision-making; universities, however, have difficulty using self-assessment as an management instrument; the step-by-step of this process and the use of its r… Show more
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