How Communication experts express communicative competence

Abstract

This study aimed at understanding how Brazilian communication specialists express their communicative competence. A group of nursing professors, who were communication experts, was investigated by means of a guiding question, namely, "How do you express your communicative competence?". The interviewees reported that they expressed their communicative competence by experiencing it in their professional lives and daily routines, listening to other people, perceiving nonverbal communication, validating message comprehension, breaking communication barriers, showing affectivity and developing self-knowledge. The results obtained from this study enabled us to understand communication as something to be learned, felt and experienced, i.e. by perceiving our own emotions and feelings as well as those of other people, both in nursing care and in everyday actions.

Assessment of feedback for the teaching of nursing practice

“…As it is a shared process, professor and student must find points of agreement about the behaviors that must be worked out; listen and understand what the other is saying; be straightforward and firm, but without being coarse and hostile; understanding and respecting the opinion of the other generates a respectful environment for constructive feedback. Students expect to be emitters and receivers, on an equal basis with the preceptor, since they are adult subjects with aptitude to analyze the positive or negative aspects of their actions (5,17) .…”

The development of communication skills and the teacher’s performance in the nursing student’s perspective

“…The importance of the nurse's self-knowledge is highlighted by authors (1,2) that state the need for nurses to invest in understanding their actions, and reactions of individuals with whom they interact, in order to establish effective communication.…”

“…In order to do that, there is a need for nurses to invest in communication skills, decoding the meaning of the messages being sent, and establishing a plan of care that is appropriate to and consistent with the patient's needs (1) . Thus, it is essential that nurses acquire knowledge about the theoretical and methodological framework of human communication, from the beginning of his academic career (2) . A study on the teaching of communication in the nursing curricula shows that both students and faculty members value the communication competencies for safe, quality practice.…”

“…Reaffirming the importance of nursing faculty members having communication skills to establish effective teaching-learning relationships (2) , the aim of this study was: to understand the experiences in the development of communication skills and the faculty member's role in the teaching-learning process, from the perspective of nursing students, considering two types of curricular organization.…”

Competências desenvolvidas em um curso de especialização em gestão em enfermagem à distância

“…(10) To corroborate this assertion, a study conducted in the southern region with undergraduate students in nursing, an area possessing characteristics that are similar to the southeast, highlighted the importance of communication in management and care activities of the nurse, for the promotion of safe patient care. (11) Communication is effective when the message arrives in a clear and comprehensible way to the receiver, allowing the understanding of the people involved, about the validity and viability of the direction to be taken, contributing to the construction of the authenticity of the nurse as a qualified professional for the promotion of care. (12) A study performed with graduate students at the University of São Paulo, Brazil, revealed that in some everyday situations the nonverbal communication relative to the interaction between health professionals and patients consisted of an iatrogenic factor; that is, the subjective behavior may unintentionally trigger emotional and irreversible damage.…”