“…40 accordingly, the appropriate choice of words, since they can assume different connotations when they are being heard and that will remain in the memories of these families. 41 Likewise, the process of communication suggests the professionals are open to needs of the mother and family, their concerns, fears and difficulties. This condition will result in benefit to the involved, in particular the mother, as these tend to enhance collaboration and support attitudes of professionals, not only the instrumental type, but also the spiritual, emotional, and informational support.…”