Avaliação do desenpenho logístico da cadeia brasileira de suprimentos de refrigerantes

Conceição, Samuel Vieira; Quintão, Ronan Torres

doi:10.1590/s0104-530x2004000300015

Cited by 24 publications

(19 citation statements)

References 19 publications

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“…Performance was measured by four single-item perceptual measures that assess the extent to which a major supplier or customer meets the respondent firm's expectations about logistics service performance. They were developed based on the commonly used measures of cost, quality, dependability and flexibility (Ambrose et al, 2010;Chow, Heaver, & Henriksson, 1994;Conceição & Quintão, 2004;Dalstrom, McNeilly, & Speh, 1996;Flynn, Huo, & Zhao, 2010;Gassenheimer, Sterling, & Robicheaux, 1996;Nyaga et al, 2010;Schoenherr & Swink, 2012;Terpend, Tyler, Krause, & Handfield, 2008;Villena et al, 2011;Zacharia, Nix, & Lusch, 2011), adapted to the logistics services context. Order accuracy measures the extent to which an order was correctly processed, fulfilled and delivered in-full.…”

Section: Methodsmentioning

confidence: 99%

Supply Chain Trust: A Two-Way Street?

et al. 2018

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This research compares differences between customers´ and suppliers´ perceptions of the trustworthiness of their supply chain exchange partners and the implications for performance, applying the organizational behavior and marketing literature on trust to the supply chain context. A survey in the logistics sector in Brazil was used to collect data from two independent samples (customers and suppliers). Three alternative models of the antecedents of trustworthiness perceptions and the relationship between trust and performance were tested using multiple regression. This was followed by a panel session with logistics industry experts to discuss the results and their practical implications. We found that the ability of an exchange partner is important to both suppliers and customers in their perceptions of trustworthiness. In addition, customer integrity is important to suppliers, while supplier benevolence is important to customers. Trust is related to expectations about order accuracy, quality and cost by both suppliers and customers and to suppliers' on-time delivery expectations. The findings support the contention of social exchange theory that, when there is a trusting relationship between exchange partners, there is heightened commitment to jointly held goals. They also support transaction cost economics theory by showing how trust forms an intangible transaction-specific asset that serves as a governance mechanism against opportunistic behavior. The findings provide a useful guideline for managers seeking to improve trust in their supply chain relationships. This paper extends interorganizational trust models showing that the relationship between trust and performance may not be applicable to customers and suppliers in the same manner.

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Section: Methodsmentioning

confidence: 99%

Supply Chain Trust: A Two-Way Street?

et al. 2018

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“…(CONCEIÇÃO; QUINTÃO, 2004). Nesse contexto, Carvalho (2011) afirma que um dos segmentos mais competitivos é o de postos de combustíveis, principalmente em cidades pequenas, onde há muita similaridade nos preços dos produtos.…”

Section: Gestão De Desempenho Organizacional Em Postos De Combustíveisunclassified

Logística de combustíveis e análise envoltória de dados: avaliação do desempenho de uma rede de postos do Alto Paranaíba e triâgulo mineiro

Peixoto

Lopes

Arantes

et al. 2016

Revista PO: R. Eletr. de Eng. de Produção e Correlatas

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Resumo: O objetivo deste trabalho envolve avaliar o desempenho dos processos de escoamento de combustíveis de uma rede formada por oito postos, localizada na região do Triângulo Mineiro e Alto Paranaíba, por meio da aplicação da técnica de Análise Envoltória de Dados (DEA). Para alcançar este objetivo, a eficiência foi calculada por meio da aplicação do modelo CCR com orientação para o output e, para tanto, foram utilizados dados secundários referentes aos anos de 2012 e 2013. O método de pesquisa utilizado foi o quantitativo, com um breve complemento da pesquisa qualitativa, e abordagem de pesquisa exploratória; foram realizadas entrevistas sem a utilização de um questionário formalizado, via conversas de caráter profissional. Dos resultados obtidos, cabe destacar que apenas três, das oito DMUs, atingiram a fronteira de eficiência, isto é, 2 e 4, em 2012, e 2 e 6, em 2013. Neste contexto, pôde-se observar, portanto, importantes indícios de que a localização das DMUs, e o porte de cada uma delas, não necessariamente exerce influência sobre a eficiência, mas sim em relação ao volume movimentado.Palavras-chaves: Postos de Combustíveis. Eficiência. Desempenho Organizacional. Análise Envoltória de Dados. Abstract:The aim of this paper involves evaluating the performance of fuel-flow processes of an enterprise network consisting of eight gas stations, located in the region of Triangulo Mineiro and Alto Paranaiba, through the application of Data Envelopment Analysis (DEA) technique. To achieve it, the efficiency was calculated by applying the CCR model with output orientation and, therefore, secondary data were used considering the years of 2012 and 2013. The research method used was the quantitative, with a brief complement of the qualitative research, and exploratory research approach; interviews were conducted without the use of a formalized questionnaire, via professional conversations. The results show that it is necessary to emphasize that only three of the eight DMUs have reached the efficient frontier, that is, 2 and 4, in 2012, and 2 and 6, in 2013. In this context, it may be observed, therefore, important evidences that the location of the DMUs, and also their sizes, not necessarily influence on the efficiency, but rather on the volume handled.

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“…Based on this information, we summarize the relevant studies related to logistical performance indicators and sustainable practices. Conceição & Quintão (2004) proposed internal and external logistics performance indicators to assess the logistics performance of a beverage supply chain. The internal indicators included order and transportation fees, transported volume failures and turnover stock volume.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Using the same structure of internal and external indicators used by Conceição and Quintão (2004), Brito, Carbone, & Blanquart (2008) stress the need to improve sustainable performance using internal and external measures. Internal measures refer to reductions in carbon dioxide emissions and increases in recycling; external measures refer to collaborative planning, prediction and responsive replenishment, shared use of resources in transportation and storage, and delivery programming.…”

Section: Literature Reviewmentioning

confidence: 99%

Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

et al. 2015

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Article Info AbstractKeywords: road freight transportation, logistical performance indicator, non-parametric tests, sustainable practices, urban freight transportation This paper aims to assess the logistics services provided by carriers in the São Paulo Metropolitan Area (SPMA) considering two perspectives: the efficiency of the operations and the adoption of sustainable measures. A survey was applied to the 15 main shippers working with the selected carrier in order to assess logistics performance indicators (on-time-in-full, relationship, lead time, service quality, etc.) as well as sustainability demands (disposal of oil, post-use tires, spare parts, etc.). A second survey was applied to 21 other shippers that hire similar services provided by other carriers in the SPMA. The results indicate that a good relationship between shippers and carriers positively impacts the evaluation of the carriers. Approximately 64% of the informants claim that gas emissions followed by disposal of lubricant, tires and spare parts are the major unsustainable practices to be avoided. This study makes two contributions: to show the most relevant sustainable and logistics aspects that carriers must consider for their services from the viewpoint of shippers and to analyse the influence of the relationship between the companies on the performance indicators.

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Avaliação do desenpenho logístico da cadeia brasileira de suprimentos de refrigerantes

Cited by 24 publications

References 19 publications

Supply Chain Trust: A Two-Way Street?

Supply Chain Trust: A Two-Way Street?

Logística de combustíveis e análise envoltória de dados: avaliação do desempenho de uma rede de postos do Alto Paranaíba e triâgulo mineiro

Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

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