Work organization and the health of bank employees

Abstract

The Brazilian banking sector has undergone an intense restructuring process and taken a leading position in the incorporation of new technologies and organizational innovations.Computerization in the industry, in association with forms of work organization, has resulted in changes that reflect on the workers' health. Based on the theoretical and methodological frameworks of historical and dialectical materialism, this qualitative study investigates the work conditions of bank employees in order to identify the extent to which changes in work organization interfere with these workers' health. Data were collected through interviews held with 11 bank employees. In addition to physical sickening due to occupational diseases directly related to work intensification, the results also show an increased incidence of mental suffering and a feeling of loss of professional identity. Work-related frustration, instability and concerns related to psychological pressure resulting from the need to achieve goals predominated in the reports. Organización del trabajo y salud de empleados del bancoLa Banca Brasileña pasó por un intenso proceso de reestructuración y ha ocupado posiciones de liderazgo en la incorporación de nuevas tecnologías e innovaciones organizacionales.La informatización de la industria, junto con nuevas maneras de organización del trabajo, dio lugar a cambios que reflejaron en la salud de los trabajadores. Con base en el marco teórico y metodológico del materialismo histórico y dialéctico, este estudio cualitativo tuvo como objetivo investigar las condiciones laborales de los empleados del banco para identificar el grado en que los cambios en la organización del trabajo influyeron en la salud de los trabajadores. Los datos fueron recolectados a través de entrevistas con once empleados del banco. Los resultados mostraron, además de las enfermedades físicas profesionales directamente relacionadas con la intensificación del trabajo, aumento de la incidencia de sufrimiento mental y la sensación de pérdida de identidad profesional.Predominaron en las entrevistas sentimientos de frustración e inseguridad sobre el trabajo y la preocupación por la presión psicológica de la necesidad de logro de los objetivos.

Prevalence of stress level among Bank employees in urban Puducherry, India

“…Computerization in the industry, in association with forms of work organization, has resulted in changes that reflect on the workers’ health. [ 11 ] Long hours of work, dealing with different situations, interpersonal relationship within workplace and people along with or without their family and personal problems will lead to stress.…”

The effect of job stress and need deficiency on performance

“…Indeed employees' experience stress due to a series of big changes took place in financial sector as a result of deregulated markets and globalization of economy affect the working lives of bank employees (Kaur et al, 2017;Hassard et al, 2017). On the other hand, employees' personal and social life affected by job stressors might be attributed to responsibilities for people, poor-peer relations and strenuous working conditions that revealed inverse correlation with performance (Valente et al, 2015;Petarli et al, 2015;Snorradottir et al, 2013;Silva & Navarro, 2012). Further employees' need deficiencies and performance have shown inverse relationship might be attributed to low scores on esteem need, autonomy need, self-actualization need and total-need deficiency.…”

“…A series of big changes took place in financial sector as a result of deregulated and markets globalization of economy affect the working lives of bank employees (Kaur et al, 2017;Hassard et al, 2017). Several studies conducted on banking sector employees using different parameters of stress and revealed that job stress, occupational stress and workplace stress have reported serious issues to the banking sector on employees and put negative effect on employees' health, motivation, adjustment and performance (Petarli et al, 2015;Snorradottir et al, 2013;Silva & Navarro, 2012). Gender was also found important factor of stress (Li et al, 2015;Amigo et al, 2014).…”

Gestión de las reservas productivas en una PYME de Santo Domingo de los Tsáchilas

“…En el estudio del estado del arte, se evidencia una gran variedad de enfoques sobre OT (Garcia Remus & Junco Campos, 2011;Jurado Jurado, 2015;Marsán Castellanos, et al, 1999;Maynard, 2006;Niebel & Freivalds, 2009;Ormaza Murillo, Félix López, Real Pérez, & Parra Ferié, 2015;Silva & Navarro, 2012), quienes realizan sus aportes sobre la organización científica del trabajo; favoreciendo el punto de partida para los posteriores estudios sobre la temática. De igual modo destacan otros autores que si bien, en su generalidad, no estandarizan el término TH, si orientan sus sobre la planificación del factor humano de forma general y su gestión en el nivel empresarial.…”