“…Thus, professionals, in line with their knowledge, know-how and experiences, are equipped with different levels of governance, expressing feasible interventions to their skills and abilities, highlighting technical interventions (screening, consultations, prescriptions, referrals, production of clinical-epidemiological data, home visits, among others), as attributes of the FHS work process (2,38) ; human/emotional support and sensitive dialogue/ listening, already demonstrated as strengthening bonds, trust and communication, contributing to therapeutic and prophylactic efficiency, with a view to better user receptivity (39) ; and health education practices, strongly represented in the guidelines for care.…”