Diseño de sistemas de medición de desempeño de proveedores: experiencias de un caso de estudio

Abstract

ResumenLa evaluación de los proveedores es importante para las organizaciones debido al papel preponderante que éstos cumplen en la dinámica de las cadenas de suministros y a la importancia estratégica que las funciones de compra tienen a raíz de la tercerización de los procesos que no forman parte del know-how de la empresa. No obstante, la literatura académica carece de trabajos concernientes al diseño e implementación de sistemas de medición de desempeño de proveedores (SMDP). En ese contexto, este artículo presenta los factores más importantes del diseño de un SMDP, resaltando, a través de un caso de estudio, los cuidados y recomendaciones que deben ser considerados. Además del detalle del método y los resultados de su aplicación, el artículo presenta el análisis de los procesos y atributos que definen el diseño del SMDP propuesto.

Evaluating the Design of a Performance Measurement System for Downstream Logistics in an Energy Company

“…The literature presents different approaches for designing a PMS (e.g. Globerson, 1985;Wisner;Fawcett, 1991;Fernandez et al, 2012) and/or helpful tools used for this purpose . The methodologies usually differ in the number of steps and/or in the way those steps are followed;…”

“…Define the metrics has been detached by many authors as an important stage during PMS design phase (e.g. Globerson, 1985;Wisner;Fawcett, 1991;Neely et al, 1995Neely et al, , 1996Krakovics et al, 2008;Lohman;Wouters, 2004;Braz, Scavarda;Martins, 2011;Fernandez et al, 2012). According to Neely et al (1995), managers find it relatively easy to decide what they should be measuring.…”

“…In the manufacturing literature it is frequently argued that performance metrics should be derived from strategy; that is, they should be used to reinforce the importance of certain strategic variables (Globerson, 1985;Wisner;Fawcett, 1991;Neely et al, 1995Neely et al, , 1996Bourne et al, 2000;Lohman;Wouters, 2004;Braz;Scavarda;Martins, 2011;Fernandez et al, 2012). Although this does not always appear to happen in reality, the link between performance metrics and strategy has also been extensively explored in the business strategy literature.…”

“…which are responsible to define metrics` functions, the moment and the way of using each metric (Fernandez et al, 2012). Some authors emphasize the importance of detailing those characteristics, in order to let them clear and available to be consulted.…”

“…A Performance Measurement System (PMS) is a system (software, databases, and procedures) to execute PM in a consistent and complete way Lohman;Wouters, 2004;Fernandez et al, 2012). According to Neely et al (1996), PMS should provide data for monitoring past and planning future performance, and provide a balanced picture of the business, evidencing the relation between metrics and decisions taken.…”