Responding to customer enquiries in Make-to-Order companies: problems and solutions

Kingsman, Brian G.; Hendry, Linda; Mercer, Alan; Souza, Antônio Artur de

doi:10.1590/s0103-65131996000200004

Cited by 15 publications

(15 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Thus, there is a chain effect that can cause delays in some cases. The effect of this difference is that the strike rate matrix, as described in papers such as Kingsman et al (1993Kingsman et al ( , 1996 and Kingsman and Mercer (1997) is not relevant in Company B, while it remains an important concept in Company X. It is suggested that this difference is likely to be a general difference between the capital goods and sub-contracting industries.…”

Section: Article In Pressmentioning

confidence: 99%

Investigating implementation issues for workload control (WLC): A comparative case study analysis

Hendry

Land

Stevenson

et al. 2008

International Journal of Production Economics

View full text Add to dashboard Cite

Workload control (WLC) is a method of production planning and control, which when commenced at the customer enquiry stage, has particular relevance to producers of highly customised products. Although previous research has suggested that WLC has great potential to improve performance, only a few successful case studies have been reported. To facilitate more widespread use of WLC, this paper seeks to investigate issues that arise from implementing WLC systems through a rare comparative case study analysis. Two companies are studied, a capital goods manufacturer and a precision engineering subcontractor. The study initially identifies emerging research questions that address 17 implementation issues, including those related to the market/customer, the primary manufacturing process, the WLC system requirements, the flow of information and embedding WLC within the organisation. For each implementation issue, an appropriate response is given that leads to changes in the theory underpinning WLC or the development of WLC implementation strategy. Finally, areas in need of further research are suggested, providing direction for fellow scholars in the field of WLC. These areas include the further refinement of the implementation requirements for WLC in additional case study settings and the need for simulation studies to verify the effectiveness of some of the proposed changes to the underlying theory of WLC.

show abstract

Section: Article In Pressmentioning

confidence: 99%

Investigating implementation issues for workload control (WLC): A comparative case study analysis

Hendry

Land

Stevenson

et al. 2008

International Journal of Production Economics

View full text Add to dashboard Cite

show abstract

“…Regardless of adopting BTO or MTS strategies, all manufacturing firms make decisions on production planning and scheduling on a regular basis. In an MTO environment, at each arrival of customer, the firm needs to dynamically determine prospective due date and price quotation based on the streamlined information from the capacity planning and production scheduling (Kingsman et al, 1996). In practice, the manufacturer tries to optimize the production schedule and then release purchase orders one at a time to vendors.…”

Section: Production Planning Decisionsmentioning

confidence: 99%

Decision support for build-to-order supply chain management through multiobjective optimization

Mansouri

Gallear

Askariazad

2012

International Journal of Production Economics

View full text Add to dashboard Cite

This paper aims to identify the gaps in decision-making support based on multiobjective optimization (MOO) for build-to-order supply chain management (BTO-SCM). To this end, it reviews the literature available on modelling build-toorder supply chains (BTO-SC) with the focus on adopting MOO techniques as a decision support tool. The literature has been classified based on the nature of the decisions in different part of the supply chain, and the key decision areas across a typical BTO-SC are discussed in detail. Available software packages suitable for supporting decision making in BTO supply chains are also identified and their related solutions are outlined. The gap between the modelling and optimization techniques developed in the literature and the decision support needed in practice are highlighted. Future research directions to better exploit the decision support capabilities of MOO are proposed. These include: reformulation of the extant optimization models with a MOO perspective, development of decision supports for interfaces not involving manufacturers, development of scenarios around service-based objectives, development of efficient solution tools, considering the interests of each supply chain party as a separate objective to account for fair treatment of their requirements, and applying the existing methodologies on real-life data sets.

show abstract

“…In this paper, we focus on Order Capture, also labelled by some authors as Customer Enquiry stage (see e.g. Kingsman et al, 1996;or Xiong et al, 2006). Even if traditionally considered of great importance, Order Capture has become even more prevalent due to a number of factors, including:…”

Section: Activities Related To Order Capturementioning

confidence: 99%

Available-to-promise (ATP) systems: a classification and framework for analysis

Framiñán

Leisten

2009

International Journal of Production Research

View full text Add to dashboard Cite

Available-To-Promise (ATP) systems deal with a number of managerial decisions related to Order Capture activities in a company, including order acceptance/rejection, due date setting, and resource scheduling. These different but interrelated decisions have been often studied in an isolated manner, and, to the best of our knowledge, no framework has been presented to integrate them into the broader perspective of Order Capture. This paper attempts to provide a general framework for ATP-related decisions. By doing so, we 1) identify the different decision problems to be addressed, 2) present the different literature-based models supporting related decisions into a coherent framework, and 3) review the main contributions in the literature for each one of these. We first describe different approaches for Order Capture available in the literature, depending on two parameters related to the application context of ATP systems, namely the inclusion of explicit information about due dates in the decision model, and the level of integration among decisions. According to these parameters, up to six approaches for ATP-related decisions are identified. Secondly, we show the subsequent decision problems derived from the different approaches, and describe the main issues and key references involving each one of these decision problems. Finally, a number of conclusions and future research lines are discussed.

show abstract

Responding to customer enquiries in Make-to-Order companies: problems and solutions

Abstract: Make-to-Order companies

Cited by 15 publications

References 0 publications

Investigating implementation issues for workload control (WLC): A comparative case study analysis

Investigating implementation issues for workload control (WLC): A comparative case study analysis

Decision support for build-to-order supply chain management through multiobjective optimization

Available-to-promise (ATP) systems: a classification and framework for analysis

Contact Info

Product

Resources

About